Gotomyerp | Knowledgebase

    • Recent Articles

    • Connection Diagnostics Test

      Description AppDashboard includes a built-in utility to test internet connectivity. How to run it Here are the steps to run the Connection Diagnostics: 1. Launch AppDashboard 2. Click on Settings 3. Turn on the Toggle "Run Diagnostics." 4. Select the ...

    • Couldn't Verify Account on Excel

      Problem: You receive a message on your Excel stating that you couldn't verify your account Solution: Log into your @gotomyerp.cloud account. 1. Click on your initials on the top right and then sign in 2. Enter your @gotomyerp.cloud account ...

    • Set Up or Maintain Customer and Item Pricing (Sage 100)

      Purpose This article explains how to configure and maintain pricing by customer or item in Sage 100, and how Sage 100 decides which price to use (pricing hierarchy). How Sage 100 Determines the Price Sage 100 evaluates the customer, date, item, and ...

    • Updating DUO Mobile on your Phone

      This article walks you through how to update the Duo Mobile app on your phone. Keeping Duo Mobile up to date is critical to ensure uninterrupted multi factor authentication access and the latest security improvements. Follow the steps below based on ...

    • How to Tell Which AppDashboard Version You’re Using (1.0 vs 2.0)

      There are two AppDashboard versions. The correct one depends on whether your Windows environment is before or after the infrastructure migration. Quick Rule Before the infrastructure migration: Use AppDashboard 1.0 After the infrastructure migration: ...

    • Popular Articles

    • Installing FileBridge application issue - Application install - Security Warning Your administrator has blocked this application

      When installing FileBridge application you might get a security warning similar to the one below Application Install - Security Warning Your administrator has blocked this application because it potentially poses a security risk to your computer Why ...

    • QuickBooks reports are slow when exporting to Excel worksheet

      Problem When exporting a QuickBooks report to Excel, the export process is very slow. Resolution While in QuickBooks, perform the following: Open your QuickBooks company file Run a report to export to Excel Select Excel > Create New Worksheet Click ...

    • AppDashboard Release Notes

      The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...

    • Sage Intelligence Add-in giving error or not showing up in Excel

      Problem: When running Sage Intelligence requiring the Excel add-in, an exception error is shown to the user, or the add-in does not show up in Excel Reason: The likely reason for this problem is that the Excel Add-in is not registered correctly. ...

    • QuickBooks Print or Email Size Incorrect

      Problem When one or more users try to email an invoice, receipt, order or any other document from QuickBooks it has the wrong paper size, format, orientation, etc. OR When a user tries to print they see the message "Intuit Printer Library Message: ...