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Recent Articles
Starship online - how to update or change the server name
Description Please follow the steps in the link below to update the server name for the Starship Connector: Log in to your Starship online portal. Dismiss any pop-ups messages. Click on Setup on the top-right then click on EditYour Organization Deleted This Device
Problem When launching an app, the user may receive the following error. Resolution Follow the below instructions to remove the gotomyerp.cloud account from your computers Work accounts. When logging back in, if you get prompted with the message ...AppDashboard RemoteApp Window Freezes then Disappear
Issue When launching any application from the AppDashboard, a small "RemoteApp" window briefly appears, freezes, and then closes without opening the intended application. Cause This behavior typically occurs if an older version of TSPrint or TSScan ...How to Securely Set up 2-Factor Authentication for a Shared Account
Summary In this guide, you will be introduced to 2 methods to setup the Microsoft 2-Factor Authentication (2FA) for user with a shared computer. Both methods are secure, you may choose the one that is most appropriate for your use-case. Configuration ...Activating Office 365 with your gotomyerp.cloud account
You will need to have a vaild license assigned to you by gotomyerp in order to activate Office 365.
Popular Articles
Installing FileBridge application issue - Application install - Security Warning Your administrator has blocked this application
When installing FileBridge application you might get a security warning similar to the one below Application Install - Security Warning Your administrator has blocked this application because it potentially poses a security risk to your computer Why ...QuickBooks reports are slow when exporting to Excel worksheet
Problem When exporting a QuickBooks report to Excel, the export process is very slow. Resolution While in QuickBooks, perform the following: Open your QuickBooks company file Run a report to export to Excel Select Excel > Create New Worksheet Click ...AppDashboard Release Notes
The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...Using Internet Explorer Mode in Microsoft Edge
Description : Microsoft has removed Internet Explorer from Windows 11. However, some applications still rely on Internet Explorer to operate. Solution : Microsoft Edge now has the ability to use Internet Explorer Mode for web pages that still require ...Sage Intelligence Add-in giving error or not showing up in Excel
Problem: When running Sage Intelligence requiring the Excel add-in, an exception error is shown to the user, or the add-in does not show up in Excel Reason: The likely reason for this problem is that the Excel Add-in is not registered correctly. ...