Activating Office 365 with your gotomyerp.cloud account

You will need to have a vaild license assigned to you by gotomyerp in order to activate Office 365.

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• Excel prompts for FileBridge Credentials

  Problem When opening an office file (Excel, Word etc.) you get prompted for your FileBridge credentials. This will often happen after a password change. Solution 1 Click on the Windows icon in the taskbar and start typing "Credential Manager" and ...

• Error: Unable to display RD Web Access

  Problem: In certain instance, users would receive the following error when launching the gotomyerp portal with Internet Explorer Reason: Unless this is happening for all users, this issue is caused by the workstation itself: usually an Internet ...

• Access Denied when trying to open files from the FileBridge drive

  ISSUE: You recieve an error Access Denied You do not have access to view this file, Would you like to request for permission on Sharpoint? SOLUTION Make sure the FileBridge is mapped, For this example, we will assume it is mapped to drive letter A. ...

• How to access your billing portal or change your payment method

  To change your payment method on file, login to the Onboarding Portal . Under the "Summary" tab, look for the blue button In the event that the button is grayed out, please contact support@gotomyerp.com and request that your payment portal access be ...

• Account keeps getting locked out

  Problem: Logging in to the portal, occasionally gives an invalid username or password, and/or locks out the account. Reason: There are a few reasons why an account gets locked out: The user has attempted multiple unsuccessful logins The user is using ...