Can not see Sage, QuickBooks and other applications' interface after clicking on the application

Problem

After you login to the application portal and click on one of the icons to launch an application nothing happens OR

After you enter Sage or QuickBooks password you do not see the application interface OR

You see the application minimized in the taskbar but when you click on it, the interface doesn't come up

Cause

Possible Cause #1

The issue happens because your application is minimized as shown in the below image

Possible Cause #2

Another cause for this is that you had previously used your application while having 1 or more external monitors attached, and you have since either disconnected those monitors, or are connecting to your hosted environment from another location (i.e: From home vs. Office, or Office desktop vs. Laptop)

Some applications memorize the coordinates of their window locations as user preferences. Unfortunately, they do not always account for and re-calibrate coordinates when the application window exists outside of the parameters of an active monitor.

Resolution

Resolution #1

1. Hold the "Shift" key then right-click on the application icon in the task bar
   
2. Click on "Maximize" or "Restore"
   

Resolution #2

1. Hold the "Shift" key, then right-click on the application icon in the task bar
   
2. Click on "Move"
   
3. Now press the "Arrow" button your keyboard to begin moving in the direction of your monitor. After pressing the "Arrow" button once, you the window will attach to the mouse pointer, so you may move your mouse, and the window will move along with it: At this point, simply drag the window into view.
   

• Related Articles

• Emailing from QuickBooks, Sage, Misys and other Applications

  General Guidelines gotomyerp has tight security around all incoming and outgoing traffic, and will require a request from all clients with pertinent information, to allow email traffic through the firewall. Please note that by default, ports 587 is ...

• Sage 100 appears to launch but cannot see the login window

  Problem: When launching Sage the user experiences some or all of the following (not all-inclusive of symptoms) The application appears to be launching, but Sage would not show up Odd display of the Sage application Reason: If the user is using Sage ...

• Not able to see the QuickBooks application interface in MAC

  The problem When you launch QuickBooks from a Mac, you do not see any thing or it appears that the QuickBooks is minimized. Why does this happen? This usually happens due to  the user not logging out of QuickBooks or minimizing QuickBooks before ...

• Sage 100 is not setup properly. Please run Workstation Setup to configure this workstation

  Problem When you try to launch sage you receive two pop ups once with the credentials window and the second one with a pop "Sage 100 is not set up properly. Please run Workstation Setup to configure this workstation" Similar to the below image. Why ...

• Basic Authentication and Emailing from Hosted Applications

  Office 365 Settings to Check With the announcement that SMTP Auth will continue to support Basic Authentication, there are a few settings in Office 365 that can still cause Basic Authentication to be disabled and cause issues with emailing from your ...