Connection Diagnostics

Connection Diagnostics Test

Description

AppDashboard includes a built-in utility to test internet connectivity.

How to run it

Here are the steps to run the Connection Diagnostics:

1. Launch AppDashboard
2. Click on Settings


3. Turn on the Toggle "Run Diagnostics."


4. Select the interval "Default is 10 Minutes" then click Start

5. You might recieve a message similar ot the below in the notification area

Let the diagnostic run for 10 minutes, and gotomyerp will recieve a test report

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