FileBridge triggers a windows credential prompt
Problem:
A Windows credential prompt like the one below pops up when working on FileBridge.
Solutions:
There are 3 potential solutions to resolve this.
Solution 1: Refresh Credentials
Refresh your credentials in the AppDashboard by clicking on the Edit icon
![](https://support.gotomyerp.com/galleryDocuments/edbsn772b4eb9220addbcea85d019089f1756ceefd8e202056acbbf95a7c001520ad23b2cd0138da3c67155373c672ade0578?inline=true)
and then click Connect.
Solution 2: Log Off and Back On
Log off and log back in by clicking on the Log Off
![](https://support.gotomyerp.com/galleryDocuments/edbsn772b4eb9220addbcea85d019089f1756e98bc3cb05c6cf2e529ec06a41ea1763cac6f0b71d5e2eba6888b57d6b056e0f?inline=true)
icon click it again
![](https://support.gotomyerp.com/galleryDocuments/edbsn02494ce37bdbcee29036f54d2feb903871b8ce763ba08319191dc6094d963ab198839ab3b4d0328f78c9f5bedd8d331d?inline=true)
. Afterwards, enter your password and click Submit.
Solution 3: Reboot
Reboot your computer