How to reset password for Mac and configure the Mac with new password
Microsoft Remote Desktop (< v10.x)
Windows App (>v11.x)
Microsoft Remote Desktop (< v10.x)
STEP 1: Reset Password
- In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?)
- Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First Time Enrollment)"
- If you know your current password then click on Change Password and follow the prompts.
- If you do not remember your old password or your existing password is expired/not working please click on Forgot my Password and follow the prompts.
If you had not completed the account enrollment when you initially registered your account, you will be unable to recover a forgotten password on your own, and will need to contact support
STEP 2: Change Password in Microsoft Remote Desktop Client
After you have successfully changed your password, open Microsoft Remote Desktop Client --> Preferences... --> User Account (Enter the new password) and click on Refresh
Windows App (>v11.x)
STEP 1: Reset Password
- In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?)
- Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First Time Enrollment)"
- If you know your current password then click on Change Password and follow the prompts.
- If you do not remember your old password or your existing password is expired/not working please click on Forgot my Password and follow the prompts.
If you had not completed the account enrollment when you initially registered your account, you will be unable to recover a forgotten password on your own, and will need to contact support
STEP 2: Change Password in Microsoft Remote Desktop Client
After you have successfully changed your password, open Microsoft Remote Desktop Client --> Preferences... --> User Account (Enter the new password) and click on Refresh
STEP 3: Change Password in Mac FileBridge Client
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