How to submit a ticket using the gotomyerp support portal
You can easily submit a ticket through the support by heading to the gotomyerp Support Portal.
Once you submit a ticket, you will receive an invitation to sign up for the portal, so that you can track your open tickets with us. If you don't want to sign up, however, that's ok. All communication will go to your mailbox, and you can communicate with us that way.
Please watch this short video for a walk-through.
What information to include in a support ticket
Summary The gotomyerp support team receives dozens of tickets per day, and we always strive to address your problem as soon as possible. When submitting a ticket, certain information is crucial to help you get to a resolution as fast as possible. ...
Who can submit support tickets?
We understand that your time is valuable, and when you have a problem, you need that addressed as soon as possible. On our part, it is our responsibility to maintain the security of your account, and for this reason, emailing us from your registered ...
How to find the application portal from the Microsoft Remote Desktop Client on the Mac
To find your gotomyerp Application Portal web address, please do the following: Open your Microsoft Remote Desktop client on your Mac. Click on the "Pencil" icon to edit your collection Enter the URL observed on the first line of the "Workspace URL" ...
What is the "Force Session Logoff" and "Kill Frozen QBE" icons on the application portal?
You may have noticed some icons on your portal: "Force Session Logoff" and "Kill Frozen QBE" These are 2 utilities that have been added for your convenience that allow you to Kill the Quickbooks application (Quickbooks users only), and to fully ...
What are the requirements to connect to the gotomyerp service?
The basic requirements to connect to the gotomyerp service are very simple. However, in some situations, and when connected to a locked down corporate network, some adjustments might be required in order to allow successful connection to the various ...