How to test connectivity for FileBridge using Telnet
Test FileBridge connectivity
Why do this test?
In order to connect to FileBridge drive, your Firewall and antivirus program shall allow communication to the FileBridge URL.
When do you need to run this test?
When one of the below is true:
If you are a new client and have not connected to FileBridge before
If you have recently installed a new Firewall, IPS, IDS or an Antivirus program
Recent change in ISP or Firewall rules
Process to test the connectivity
If you are using Windows 8.1 or newer (Powershell v4), do the following:
- Start Powershell prompt
- Type the following: Test-NetConnection <FileBridge URL> -port <port>
- <FileBridge URL>: is the URL provided to you for filebridge: i.e: abcdrive.gotomyerp.com
- <port>: is the designed port provided to you. for filebridge: i.e: 8443
There are two steps to check the connectivity.
Install Telnet Client
Telnet to the FileBridge port
Install Telnet Client
- Click to select "Telnet Client" as per below image
Telnet to FileBridge Port
If you are unable to connect to FileBridge port you will need your IT to open the FileBridge port to the
FileBridge provided by gotomyerp, and if there are IPS/IDS rules they would need to exclude the FileBridge URL from it.
OR If you are able to telnet and still not able to Map FileBridge drive then one of the information you entered while setting up FileBridge is incorrect.
Cleanup FileBridge Configuration
Summary: In some instances, the FileBridge client needs to be reinstalled. Performing a simple uninstall from the "Programs and Features" window only removes the FileBridge client, but does not cleanup any associated files and/or configurations. One ...
How to Optimize FileBridge File Transfers
Summary While most files in the FileBridge storage location can be moved into and out of it without any additional configurations, sometimes, transferring larger files (Like a Quickbooks QBB Backup, for example), could fail. In this solution, you ...
Users do not see the latest Paperless , PDF, or FileBridge files on their computer
Description Users do not see the latest version of PDF, JPG, or text files when they open the files from FileBridge. Why does this happen? This happens because the user's computer caches the file on their local computer. When the user tries to ...
Cannot login to FileBridge after changing password
Problem: You change your password for one of the following reasons: You decided to change it yourself You received a notification of password expiration, and reset it as a result Your password expired, and you reset it using SSRPM or by contacting ...
Why do I keep getting disconnected from my session?
Problem: At random times, the session seems to get disconnected. When you log back in, in most cases, the application is where you left off. Reason: There are a few reasons why you may get disconnected from your application. Having the same user ...