Migrated clients can't login

Migrated clients can't login

Prerequisites

Make sure you are enrolled in the new server first. If you are currently enrolling then make sure your password is matching with the old server. Otherwise, you'll face the problem below of not being able to log in despite typing in the correct password.

Problem

If your company has just migrated or in process of migration to a new server and you can't log, you might be facing a password issue. Username and Passwords must be the exact same on both servers.

Solution

Go to your gotomyerp application portal or the AppDashboardand reset the password so that both passwords are the same for your username. 
To reset your password please follow the steps below:

AppDashboard

1) Open the AppDashboard
2) Click on the to manage your account
3) Choose the appropriate option (Forgot my password, or Change my password)
4) Follow the instructions to complete the reset

Web Application Portal

1) Go to your gotomyerp Application Portal
2) Click on the link underneath where you enter the password
3) Select "Forgot my password"
4) Follow the on-screen instructions to reset your password

Please note that 6 of your historical passwords are remembered in the system. To avoid confusion, please make sure to set a password that you have not used previously.


***Below is a video you can follow***




    • Related Articles

    • Another user of your computer is currently using this connection. This user must disconnect before you can login.

      If you were logged in to your workstation with a previous user. you might receive a message stating that another user is already logged in. To resolve, simply click on the Remote Desktop in your task tray on the bottom right of your screen, and ...

    • Hmmm...can’t reach this page

      Problem When trying to open the PDF file from FILEBRIDGE you get an error "Hmmm...can’t reach this page" Reason? Because the default PDF Viewer windows 10 is Microsoft Edge. Why it can not open the files from FileBridge? Microsoft Edge has limitation ...

    • What information to include in a support ticket

      Summary The gotomyerp support team receives dozens of tickets per day, and we always strive to address your problem as soon as possible. When submitting a ticket, certain information is crucial to help you get to a resolution as fast as possible. ...

    • How to reverse the CredSSP Vulnerable State

      Applies to: Previously Modified Workstations Those who have taken steps to resolve the inability to login upon the release of the CredSSP patch from Microsoft following this article: Receiving Message: "An authentication error has occurred" ...

    • How do I login to my account for the first time or after a password reset?

      Are you a Mac User? Please see this article for appropriate instructions. AppDashboard Method If you are logging in for the first time on the AppDashboard, launch the application, then enter: Your Company Name: (Must be spelled exactly as it is on ...