Migrated clients can't login
Prerequisites
Make sure you are enrolled in the new server first. If you are currently enrolling then make sure your password is matching with the old server. Otherwise, you'll face the problem below of not being able to log in despite typing in the correct password.
Problem
If your company has just migrated or in process of migration to a new server and you can't log, you might be facing a password issue. Username and Passwords must be the
exact same
on both servers.
Solution
Go to your gotomyerp application portal or the AppDashboardand reset the password so that both passwords are the same for your username.
To reset your password please follow the steps below:
AppDashboard
1) Open the AppDashboard
2) Click on the
to manage your account
3) Choose the appropriate option (Forgot my password, or Change my password)
4) Follow the instructions to complete the reset
Web Application Portal
1) Go to your gotomyerp Application Portal
2) Click on the link underneath where you enter the password
3) Select "Forgot my password"
4) Follow the on-screen instructions to reset your password
Please note that 6 of your historical passwords are remembered in the system. To avoid confusion, please make sure to set a password that you have not used previously.
***Below is a video you can follow***
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