QuickBooks Print or Email Size Incorrect

QuickBooks Print or Email Size Incorrect


When one or more users try to email an invoice, receipt, order or any other document from QuickBooks it has the wrong paper size, format, orientation, etc.


When a user tries to print they see the message "Intuit Printer Library Message: The form you are about to print does not fit on the page. You may wish to modify your print settings such as portrait/landscape. Click OK to print anyways, or Cancel to skip printing this form."

What causes this?

When QuickBooks prints or emails a document it uses the Page setup of the PRINTER that is defined for that particular form. It IGNORES the page setup that is specifically defined for that form in (LIST -> Templates -> TEMPLATE Name ->  Additional Customization -> Print ) or it fails to read the paper size of the default printer

In QuickBooks, each user can select a printer for each of the Forms, When a wrong paper size or the incorrect printer is selected for that particular Form, it causes this issue.

How to fix it?

In this example, we are going to use the INVOICE example.

Method 1
  1. Go to LIST -> Templates -> Double click on the template you using
  2. Click on Additional Customization at the bottom then click on Print
  3. Use the option "Use specified printer settings below for this invoice"
    1. Set the orientation as you like then click on OK and then OK again
  4. Log out of QuickBooks and log back in

If the above method doesn't work please follow the steps in Method 2

Method 2
  1. Close any forms or templates that you have opened in QuickBooks, The best approach is to log out of QuickBooks and log back in.
  2. In QuickBooks go to File -> Printer Setup -> Select the Form with which you are having issues ( We selected INVOICE in this example)
  3. Select the correct printer which has the correct paper size.
  4. You can check the paper size by clicking on OPTIONS.
  5. Now when you email or print it should have the correct Page size, orientation, etc


How to verify if it will work?

After you have selected the printer with the correct page setup go to  (LIST -> Templates -> Invoice ->  Additional Customization -> Print Preview, and this should NOT prompt the below message

If you still see this message try to select another printer and try again

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