Receiving a message about my password expired

Receiving a message about my password expired

Problem:

When you login to the portal, you receive a message stating that your password is expired and requires that you contact an administrator for assistance, or to click on the "Forgot Password/Reset Password" link. 

Resolution 1: 
If you had initially enrolled in the Self Service Reset Password Management (or SSRPM), you are able to click on the "Forgot Password/Reset Password" link, and select the "Reset Your Password" link. You will be prompted to enter your username, and the CAPTCHA code. You will then be able to either answer your challenge questions, and reset your password, or get a temporary pin sent to your email on file to complete the password reset process.

Resolution 2: 
In the event that your password expired before you had a chance to enroll in SSRPM, you will need to contact gotomyerp Support to get assistance in resetting your password, this process will then allow you to enroll in SSRPM. If this is your scenario, please do not attempt to reset your password on your own, as this will not work, and will only result in circular frustration. 


    • Related Articles

    • How to reset password for Mac and configure the Mac with new password

      Microsoft Remote Desktop (< v10.x) Windows App (>v11.x) Microsoft Remote Desktop (< v10.x) STEP 1: Reset Password In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the ...

    • How do I reset my password?

      If you forgot your password, or your password is expired, you have 2 options to reset your password: Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered. Answer the challenge questions that you previously ...

    • Receiving notification about my password expiring

      Problem: You receive emails stating that your password is expiring in X number of days. Reason: All user passwords expire every 180 days, and need to be changed. This is to ensure the security of your account. Solution: There are 2 scenarios to ...

    • Not receiving password reset PIN code

      Problem:When attempting to request a password reset PIN Code, you don't receive the email with the PIN code Reason: There are a few reasons why this would happen: Your email address on file is incorrect. If you are currently locked out of your ...

    • Receiving message: Your computer was unable to connect to the remote computer

      Problem: When attempting to launch an application from the portal, the following message almost immediately pops up, preventing the connection from succeeding: Reason: A bug has been introduced to a release Microsoft update, which causes a certain ...