Receiving message: Your computer was unable to connect to the remote computer
Problem:
When attempting to launch an application from the portal, the following message almost immediately pops up, preventing the connection from succeeding:Reason:
A bug has been introduced to a release Microsoft update, which causes a certain file to not correctly register, thereby causing the error.
Solution:
Even though there is nothing that gotomyerp to on the server side to resolve this problem, there is a quick solution to fix it.
Please note that you will require administrative privileges on your workstation in order to complete this process. If your computer is locked down by your IT, please seek their assistance to complete this process.
- Close any app that is using Remote Desktop (if any are running)
- Launch cmd.exe as Administrator
- Type: regsvr32 wksprtps.dll [Press Enter]
- Try to login again.
If the registration fails, please launch Task Manager, click on the "Details" tab, find the wksprtps.exe process, right click and click on "End Task"
Alternatively: Restart your computer, then retry the process above.
Related Articles
Receiving Message: "An authentication error has occurred" [RESOLVED]
Problem: When logging in to gotomyerp, you receive one of the following errors and are unable to connect. Reason: This issue has happened due to a recent security update released by Microsoft on the 05/08/2018 Patch Tuesday. The KBs that affect ...Connection is unstable or impossible when connecting through VPN
Problem When connecting to the gotomyerp-hosted applications from within your company's network, the connection is successful and stable. When connecting from a remote location, home, or from a company's network, and a VPN is connected, the user ...Addressing "Remote Desktop Connection has stopped working" message
Problem: When launching a RemoteApp from the application portal, the following (or a similar window) pops up, and as a result the RemoteApp does not launch. Reason: This problem can be due to a number of reasons that are related to the workstation, ...How to test connectivity for FileBridge using Telnet
Description Test FileBridge connectivity Why do this test? In order to connect to FileBridge drive, your Firewall and antivirus program shall allow communication to the FileBridge URL. When do you need to run this test? When one of the below is true: ...Receiving message "RemoteApp a website is trying to run a RemoteApp Program" upon application launch from portal
Description When you try to launch an application you get a pop-up similar to the one below RemoteApp A website is trying to run a RemoteApp program. Make sure that you trust the publisher before you connect to run the program. How to Fix it 1. You ...