Receiving - PDF document was not created successfully - when printing to paperless office

Receiving "PDF document was not created successfully" when Printing to Paperless Office in Sage

Problem:

When attempting to print to paperless office, you receive a message similar to the following:
Sage PDF document was not created successfully

Reason:

Though there could be many reasons that could cause this error, one less obvious one is the fact that the end user has some printer(s) added on their local workstation which is/are connected to a print server, but the printers are showing as offline and still being redirected through the hosted session.

Resolution:

There are a couple of solutions for this:
  1. Work with your IT folks to ensure that the printers showing as offline are brought back online
  2. Remove the printer showing as offline from your "Printers & Scanners" in your control panel.
  3. If the printer is in fact online, but having a problem showing as such through the print server, remove the printer, and reset it up with a direct connection. Your IT administrator should be able to help with this step. 
Once this issue is resolved, please log off your session. (By clicking the "Force Session Logoff" icon on your portal), then login again, and attempt to print.

    • Related Articles

    • Addressing Paperless Office Printer Problems

      Problem Users printing to Paperless may receive the below error. Possible Causes: On a Terminal Server: The user's workstation still has any or all of the following printers still installed Sage 100 PDF Converter ABS PDF Driver Amyuni Document ...

    • Unable to password protect PDF document

      Problem: When printing to paperless office, the following error is displayed Resolution: Close out of Sage Click on "Force session log-off" -->YES When you are on the below screen select an actual printer instead of a PDF printer (i.e: CutePDF) Try ...

    • Printing to a redirected PDF printer fails or crashes remote app

      Problem: When attempting to save a PDF directly to the local workstation, it either fails or crashes the hosted application. Cause: Printing a PDF directly to the local system is only possible out of the box if the user is printing to the ...

    • Sage 100 2018 or Older cannot send emails via Office 365 or need to try it multiple times

      Issue You are trying to send emails from Sage 100 2018 or older version using Office 365 SMTP Server and are unable to send emails, or you have to retry the email a few times for it to go through. When you look at the "Error During Electronic ...

    • Printers Not Showing in Hosted Application

      Problem When trying to print in your hosted application, your local printers did not get redirected, and there are no available printers to print. Solution Standard Printing Method Standard Printing Method Remove Specific Printers If any of the ...