AppDashboard remoteapp disappears

AppDashboard RemoteApp Window Freezes then Disappear

Issue

When launching any application from the AppDashboard, a small "RemoteApp" window briefly appears, freezes, and then closes without opening the intended application.

Cause

This behavior typically occurs if an older version of TSPrint or TSScan is installed on your computer.

Resolution

To resolve the issue, follow the steps below


Update TSPrint (if installed)

If TSPrint is installed on your computer, update it to the latest version. Here is the link to download TSPrint.

Update TSScan (if installed)

If TSScan is installed on your computer, update it to the latest version. Here is the link to downlaod TSScan

Restart your Computer

After completing the reinstallation, restart your computer.

    • Related Articles

    • Cleanup AppDashboard Configuration

      Summary In some instances, the AppDashboard client needs to be reinstalled. Performing a simple uninstall from the "Programs and Features" window only removes the AppDashboard client, but does not cleanup any associated files and/or configurations. ...

    • AppDashboard Termination by Antivirus or Security Software

      Issue Description Sometimes, the AppDashboard application may be terminated immediately after launch by antivirus or security software on your computer. How to Identify the Issue If the AppDashboard is installed on your computer but fails to open ...

    • AppDashboard Release Notes

      The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...

    • Refresh in AppDashboard

      Where is the refresh button in AppDashboard The refresh button is located under the "Actions" section of AppDashboard. Its highlighted in the below image.

    • AppDashboard RemoteApps not Visible When Logged In

      Problem When adding / setting up the AppDashboard company configuration, the FileBridge drive shows up, but the apps are not visible. Solution Click on the pencil icon Click on Make sure both boxes "Configure Drive Setting" and "Configure Apps" are ...