Addressing the second credential prompt when launching an application

Second Credential Prompt on AppDashboard


When launching an app, a user is presented with another login credential prompt.


In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring additional authentication. This is a Microsoft by-design behavior to keep internet resources secure.
The main recommended methods to avoid this problem:
When you are done with your work day, please exit your hosted apps, then, simply click on the "Logoff" button on your AppDashboard. When you come back the next day, click on the same icon and type in your gotomyerp password to re-initialize your apps.


To fix the second user credential pop up, please see the below clip:

Solution #1

Restart your computer and then try again

Solution #2

  1. Click on Start, and search for "Credential Manager"
  2. Click on "Windows Credentials"

  1. Find the gotomyerp entry that would have "TERMSRV\<username>" in the username field, and remove it

  1. Now open AppDashboard then click on "Edit" --> Connect --> Connect --> OK

Solution #3

If the above doesn't fix the issue, click on Logoff --> then click on Log in --> Enter the password and then try again.

Solution #4

On the login prompt, login with your gotomyerp username, but pre-pend your username with "HOSTED\" 
So in the username field, if your username is "jsmith", you type: HOSTED\jsmith 
and enter your gotomyerp password.
    • Related Articles

    • FileBridge triggers a windows credential prompt

      Problem: A Windows credential prompt like the one below pops up when working on FileBridge. Solutions: There are 3 potential solutions to resolve this. Solution 1: Refresh Credentials Refresh your credentials in the AppDashboard by clicking on the ...
    • Receiving credential prompt when opening files on FileBridge

      Problem: When trying to open a file directly from the FileBridge drive, the user can sometimes receive a credential prompt upon attempting to open the file. (This mostly happens with Office documents and PDF documents).  Clicking cancel on this ...
    • AppDashboard Release Notes

      The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...
    • Refresh in AppDashboard

      Where is the refresh button in AppDashboard The refresh button is located under the "Actions" section of AppDashboard. Its highlighted in the below image.
    • Application Portal shortcut is opening in Edge instead of Internet Explorer

      As of February 14th, 2023 Internet Explorer is no longer available on Windows 10 computers. Please refer to the following Microsoft article Internet Explorer 11 desktop app retirement FAQ - Microsoft Community Hub. We recommend using our AppDashboard ...