Addressing the second credential prompt when launching an application

Second Credential Prompt on AppDashboard

Summary

When launching an app, a user is presented with another login credential prompt.

Cause

In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring additional authentication. This is a Microsoft by-design behavior to keep internet resources secure.
The main recommended methods to avoid this problem:
When you are done with your work day, please exit your hosted apps, then, simply click on the "Logoff" button on your AppDashboard. When you come back the next day, click on the same icon and type in your gotomyerp password to re-initialize your apps.

Solution

To fix the second user credential pop up, please see the below clip:

Solution #1

Restart your computer and then try again


Solution #2

  1. Click on Start, and search for "Credential Manager"
  2. Click on "Windows Credentials"

  1. Find the gotomyerp entry that would have "TERMSRV\<username>" in the username field, and remove it



  1. Now open AppDashboard then click on "Edit" --> Connect --> Connect --> OK


Solution #3

If the above doesn't fix the issue, click on Logoff --> then click on Log in --> Enter the password and then try again.




Solution #4

On the login prompt, login with your gotomyerp username, but pre-pend your username with "HOSTED\" 
So in the username field, if your username is "jsmith", you type: HOSTED\jsmith 
and enter your gotomyerp password.

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