"This computer can't connect to the remote computer" or "The server denied the connection (code Denied Connection(7))"

"This computer can't connect to the remote computer" or "The server denied the connection (code Denied Connection(7))"

Though this should be a rare occurrence, sometimes, there could be a problem with reaching your hosted server. 
If you connect, and receive a message similar to the following on Windows:


Or on a Mac:


The easiest solution is to wait 5 to 7 minutes and try again. It is very likely that the system will auto-recover from whatever was causing the connectivity problem, and will be available for your use shortly after. 

If after that elapsed time, you are still unable to connect, please open a ticket at the gotomyerp Support Portal, and one of our support team members will be happy to assist.