Users do not see the latest Paperless , PDF, or FileBridge files on their computer

Users do not see the latest Paperless , PDF, or FileBridge files on their computer

Description

Users do not see the latest version of PDF, JPG, or text files when they open the files from FileBridge. 

Why does this happen?

This happens because the user's computer caches the file on their local computer. When the user tries to access a previously accessed file, it opens it from the computer's local cache instead of the server. 

How to verify this behavior

If these files are opened directly on the server using any hosted application, you would see the latest version.

Solutions

Sometimes the user's computer automatically updates the cache in about 60 seconds, which means users will need to wait for about a minute to see the latest files. Other times it doesn't.  Below are the two workarounds for this. You can use them if the files are not refreshing.

Workaround 1

  1. Map FileBridge drive.
  2. Unmap FileBridge drive.
  3. On your computer go to start --> Services --> WebClient --> Right click and stop.
Doing the above should clear the Cache, you can verify this by going to this folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV

Workaround 2

  1. Open File explorer and browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV
  2. Delete all the files from the above folder.
Note: While browsing to the above folder if you see a prompt requesting Permission, click YES. If it still doesn't let you browse then you will need administrator permission on your computer, for which your IT should be able to assist

You can download the attached file for clearing the cache faster
  1. Unzip/Extract "ClearFileBridgeCache.bat".
  2. Right-Click --> Run as administrator when needed






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