Users do not see the latest Paperless , PDF, or FileBridge files on their computer

Users do not see the latest Paperless , PDF, or FileBridge files on their computer


Users do not see the latest version of PDF, JPG, or text files when they open the files from FileBridge. 

Why does this happen?

This happens because the user's computer caches the file on their local computer. When the user tries to access a previously accessed file, it opens it from the computer's local cache instead of the server. 

How to verify this behavior

If these files are opened directly on the server using any hosted application, you would see the latest version.


Sometimes the user's computer automatically updates the cache in about 60 seconds, which means users will need to wait for about a minute to see the latest files. Other times it doesn't.  Below are the two workarounds for this. You can use them if the files are not refreshing.

Workaround 1

  1. Map FileBridge drive.
  2. Unmap FileBridge drive.
  3. On your computer go to start --> Services --> WebClient --> Right click and stop.
Doing the above should clear the Cache, you can verify this by going to this folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV

Workaround 2

  1. Open File explorer and browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV
  2. Delete all the files from the above folder.
Note: While browsing to the above folder if you see a prompt requesting Permission, click YES. If it still doesn't let you browse then you will need administrator permission on your computer, for which your IT should be able to assist

You can download the attached file for clearing the cache faster
  1. Unzip/Extract "ClearFileBridgeCache.bat".
  2. Right-Click --> Run as administrator when needed

    • Related Articles

    • Addressing Paperless Office Printer Problems

      Problem Users printing to Paperless may receive the below error. Possible Causes: On a Terminal Server: The user's workstation still has any or all of the following printers still installed Sage 100 PDF Converter ABS PDF Driver Amyuni Document ...
    • Printing to a redirected PDF printer fails or crashes remote app

      Problem: When attempting to save a PDF directly to the local workstation, it either fails or crashes the hosted application. Cause: Printing a PDF directly to the local system is only possible out of the box if the user is printing to the ...
    • How to Add or Edit Users to Quickbooks Company Files

      If you already have created a gotomyerp users for general access (using the Onboarding Portal) but are looking to create or edit an application level user, inside the Quickbooks company file, please follow the below instructions. 1. Log in to the ...
    • Receiving credential prompt when opening files on FileBridge

      Problem: When trying to open a file directly from the FileBridge drive, the user can sometimes receive a credential prompt upon attempting to open the file. (This mostly happens with Office documents and PDF documents).  Clicking cancel on this ...
    • Cleanup FileBridge Configuration

      Summary: In some instances, the FileBridge client needs to be reinstalled. Performing a simple uninstall from the "Programs and Features" window only removes the FileBridge client, but does not cleanup any associated files and/or configurations. One ...