Who can submit support tickets?
We understand that your time is valuable, and when you have a problem, you need that addressed as soon as possible.
On our part, it is our responsibility to maintain the security of your account, and for this reason, emailing
us from your registered email is required.
Support requests from an unregistered email, will be denied,
and referred to the authorized user on the account.
On the Onboarding Portal, always make sure that the Primary and Backup contact information are always updated, as well as all your users' emails. This is especially important to update if your email domain has changed.
For additional information on how to change your authorized user's email address, please visit our Onboarding Portal Interactive Guide
Though we understand the inconvenience of being denied support due wrong information on file, gotomyerp has a strict policy on assisting registered users only, to maintain the security of your account.
Related Articles
Setting up your Onboarding Portal Account
Summary As part of our improvement plan for the gotomyerp services, and in an effort to improve our security protocols, we will now be implementing full individual logins for each Primary and Backup contacts for the Onboarding Portal. This login will ...What information to include in a support ticket
Summary The gotomyerp support team receives dozens of tickets per day, and we always strive to address your problem as soon as possible. When submitting a ticket, certain information is crucial to help you get to a resolution as fast as possible. ...Resolving AppDashboard Download or Setup Issues Caused by Anti-Virus or Security Software
Problem Users may experience issues where the download or setup of AppDashboard is blocked by their anti-virus or security software. This blockage often occurs due to the software erroneously detecting the AppDashboard as malware. Such issues ...How to submit a ticket using the gotomyerp support portal
You can easily submit a ticket through the support by heading to the gotomyerp Support Portal. Once you submit a ticket, you will receive an invitation to sign up for the portal, so that you can track your open tickets with us. If you don't want to ...Installing FileBridge application issue - Application install - Security Warning Your administrator has blocked this application
When installing FileBridge application you might get a security warning similar to the one below Application Install - Security Warning Your administrator has blocked this application because it potentially poses a security risk to your computer Why ...