General Usage
Font in the applications are hard to read or appear to be in low resolution
Problem When using a remote application, the font is a bit hard to read or appears to be in low resolution. Resolution Using Microsoft's ClearType application to fine tune the font. Once this issue has been reported by the client, gotomyerp will ...
Screen Resolution Icons / Fonts / Menu looks too small
Problem When using a high resolution screen with a high DPI setting, remote apps, icons, fonts and menu look very small. Reason The issue typically occurs if you have a high resolution screen with scaling setup (i.e: Retina, UltraHD/4K), In order to ...
Some emails and invoices are bouncing when sending to certain clients
Problem: In some instances, clients may be using the mail service from gotomyerp (Using Amazon's Simple Email Service, or SES) to send mail. Occasionally, mail may bounce with an undeliverable, or the mail categorized as junk or spam. Reason: Some ...
What is the "Force Session Logoff" and "Kill Frozen QBE" icons on the application portal?
You may have noticed some icons on your portal: "Force Session Logoff" and "Kill Frozen QBE" These are 2 utilities that have been added for your convenience that allow you to Kill the Quickbooks application (Quickbooks users only), and to fully ...
How to by pass the Restrictions error: "This operation has been cancelled due to restrictions in effect on this computer"
When attempting to open up or browser to a file for the first time, you get the following error: This error can show up because of the security that is applied to the servers. Unfortunately, it cannot be prevented on the first login of a user. The ...