Frequently Asked Questions
How to obtain a W-9 form from gotomyerp
How to Receive a Copy of Your gotomyerp W-9 Form At gotomyerp, we’ve streamlined the process for requesting our W-9 form, allowing you to easily self-serve and receive the document securely. Follow the instructions below to complete your request. ...
Sage 100 Error : WindX Client connection : Unable to connect to the server, The application server is reachable but is not acceptig requests on TCP Socket given
Issue When you try to login to sage client, you recieve an error message Windx Client Connection: The application server Is reachable but is not accepting requests on TCP socket given OR Unable to connect to server. The server is reachable but is not ...
Updating AppDashboard to Beta Version
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AppDashboard Termination by Antivirus or Security Software
Issue Description Sometimes, the AppDashboard application may be terminated immediately after launch by antivirus or security software on your computer. How to Identify the Issue If the AppDashboard is installed on your computer but fails to open ...
How to change a user account's enrollment information
Summary This article walks through the steps to re-enroll an account in an effort to change user's information, including: Email Address Security Questions Phone Number Requirements To successfully go through this process one of the following must be ...
Access Denied when trying to open files from the FileBridge drive
ISSUE: You recieve an error Access Denied You do not have access to view this file, Would you like to request for permission on Sharpoint? SOLUTION Make sure the FileBridge is mapped, For this example, we will assume it is mapped to drive letter A. ...
Resolving AppDashboard Download or Setup Issues Caused by Anti-Virus or Security Software
Problem Users may experience issues where the download or setup of AppDashboard is blocked by their anti-virus or security software. This blockage often occurs due to the software erroneously detecting the AppDashboard as malware. Such issues ...
Malwarebytes Exception
Problem You are unable to add the config in AppDashboard or are unable to launch the application, and you have Malwarebytes installed on your computer Solution Follow the steps in the below link to add three IP addresses in the "Allow list" To obtain ...
QuickBooks is unable to send emails due to network connection failure
Issue QuickBooks is unable to send emails due to network connection failure, you receive this message when trying to send a single or multiple emails in QuickBooks from File --> Send Form Why is this issue happening? This issue could have multiple ...
QuickBooks Webmail Alternative
QuickBooks Webmail Alternative There are two alternatives to send documents, such as invoices, etc, from QuickBooks without using the QuickBooks built-in email options, which are "Web Mail" and "QuickBooks E-mail". OPTION 1 - FileBridge Using ...
How to perform a Force Session Logoff with the AppDashboard
How? To perform a Force Session Logoff on the AppDashboard: Double click on the icon in the AppDashboard Confirm by clicking "Yes". This will complete your session log off. When? If you are in a session, and your application is not responding or is ...
Second Credential Prompt or PIN Code on AppDashboard
Summary A user is presented with another login credential prompt or a PIN code when launching an app. Cause In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring ...
End of the day routine
AppDashboard end-of-day routine gotomyerp recommends that you close all the hosted applications and close all the files opened from FileBridge, then do the following at the end of the day: Force Session Log off Logoff from AppDashboard Force Session ...
Refresh in AppDashboard
Where is the refresh button in AppDashboard The refresh button is located under the "Actions" section of AppDashboard. Its highlighted in the below image.
Connection is unstable or impossible when connecting through VPN
Problem When connecting to the gotomyerp-hosted applications from within your company's network, the connection is successful and stable. When connecting from a remote location, home, or from a company's network, and a VPN is connected, the user ...
TLS 1.2 Compliance for Sage 100 and Sage 300
Overview Sage has announced the following: "Effective October 1, 2023, Sage servers will stop accepting communication from Sage 100 and Sage 300 product versions using Transport Layer Security (TLS) 1.0 and 1.1." This will mean that older versions of ...
Basic Authentication and Emailing from Hosted Applications
Office 365 Settings to Check With the announcement that SMTP Auth will continue to support Basic Authentication, there are a few settings in Office 365 that can still cause Basic Authentication to be disabled and cause issues with emailing from your ...
How to reconfigure your AppDashboard after a company rename
In the event that your company name has changed, gotomyerp will make some back-end changes which will require you to make a configuration adjustment to connect using the new company name. If you are requesting a name change for your company, and the ...
Printing to a redirected PDF printer fails or crashes remote app
Problem: When attempting to save a PDF directly to the local workstation, it either fails or crashes the hosted application. Cause: Printing a PDF directly to the local system is only possible out of the box if the user is printing to the ...
How to Optimize FileBridge File Transfers
Summary While most files in the FileBridge storage location can be moved into and out of it without any additional configurations, sometimes, transferring larger files (Like a Quickbooks QBB Backup, for example), could fail. In this solution, you ...
Server Maintenance Schedules
Summary To ensure the health of the gotomyerp server infrastructure, all gotomyerp servers go through a regular maintenance schedule. Below are some general times that apply, which should be kept in mind to avoid any interruption of work, or ...
MacOS downloads can't be opened because Apple cannot check it for Malicious Software
Problem: You download an application or file and then try to open it but cannot. Instead you are greeted by a message saying it can't be opened because Apple cannot check it for Malicious Software. Similar to the message below: Cause: Apple (MacOS) ...
Clear Google Chrome Browser Cache
While hosted with gotomyerp, some SaaS, browser based products (like True Commerce Transaction Manager, Starship Web, etc...) may have updated applied by the publisher, which require clearing your browser cache to get the updated version without ...
Sage 100 2018 or Older cannot send emails via Office 365 or need to try it multiple times
Issue You are trying to send emails from Sage 100 2018 or older version using Office 365 SMTP Server and are unable to send emails, or you have to retry the email a few times for it to go through. When you look at the "Error During Electronic ...
Users do not see the latest Paperless , PDF, or FileBridge files on their computer
Description Users do not see the latest version of PDF, JPG, or text files when they open the files from FileBridge. Why does this happen? This happens because the user's computer caches the file on their local computer. When the user tries to ...
InstaDocs Usage
Description Below are the details that you need to read while watching the InstaDoc usage video. A company whose folder does not exist in Document Directory The way InstaDocs creates a new folder for each vendor or customer is either by drag and drop ...
Application Portal shortcut is opening in Edge instead of Internet Explorer
As of February 14th, 2023 Internet Explorer is no longer available on Windows 10 computers. Please refer to the following Microsoft article Internet Explorer 11 desktop app retirement FAQ - Microsoft Community Hub. We recommend using our AppDashboard ...
I have saved my password in Internet explorer but do not remember it
ISSUE: I have saved my password in Internet Explorer but do not recall what it is. SOLUTION : Follow the below steps Step 1 Go to Start menu --> type Credentials manager Or Start Menu --> Control Panel --> Credentials manager Step 2 Under, Web ...
How do I open Sage 50 company file
How do I open sage 50 company files If you do not see the sage 50 company files in the list simply follow the steps below 1. Click on Open and Existing Company file 2. Click on Browse 3. In the next window, you will see the sage50 company
TSPrint Dynamic Redirection
Dynamic Redirection: For label printers such as Zebra, we recommend Dynamic Redirection. How does it work: It redirects your locally installed printer to the server What is required: Your company needs to be subscribed to TSPrint on gotomyerp ...
Sage 50 - Sage has stopped working
Description After installing the update 2, Sage 50 2020 stops working. Happens with Sage 50 2021 SP1 Solution Update 2 for Sage 50 2020 version seems to be problematic, DO NOT install this update. Here is the ...
Set Adobe DC Reader as the default application for PDF files
ISSUE: When a user tries to open a PDF file it does one of the following : Opens using Google Chrome and you want to open it with Adobe DC Reader Does not open and You get an error "**** is blocked" Resolution In order to set set Adobe DC Reader as ...
Installing FileBridge application issue - Cannot Start Application - Application Cannot be started
ISSUE When installing FileBridge application you get a pop up "Cannot Start Application - Application cannot be started. Contact the application vendor" When you click on Details you might see the following text under Error Summary " + Value does not ...
Receiving message "RemoteApp a website is trying to run a RemoteApp Program" upon application launch from portal
Description When you try to launch an application you get a pop-up similar to the one below RemoteApp A website is trying to run a RemoteApp program. Make sure that you trust the publisher before you connect to run the program. How to Fix it 1. You ...
QuickBooks Desktop Statement Writer Error
Description When you are trying to open an existing QuickBooks Desktop Statement you get an error "Microsoft Office Document Customization" as or you do not see the "Document Actions" section in hosted MS - Excel OR Why is this issue happening It ...
Connecting Cyrstal Reports Designer to Acctivate Database
Description Need to connect Crystal Reports Designer to Acctivate Database Prerequisites You need an SQL username and password that has access to the database. gotomyerp can create a user upon request. You need to be subscribed to Cyrstal Reports ...
How to set a hosted application to always open on one particular screen
ISSUE Hosted applications such as Sage, Quickbooks, Excel, etc... do not retain their screen positions across sessions. WORKAROUND Set your default monitor Set the monitor as your default monitor where you want your application to always open ...
QuickBooks, Sage and other applications do not appear in Task bar after launching or disappears after launching
Issue After clicking on any application from gotomyerp application portal they do not appear in task bar as the below iage Solution Uninstall HP Sure Click and/OR Uninstall HP SimplePass If the above products are not installed, please look at the ...
Starship Web Client Enable Printing Location
Introduction User who are using Starship web connector needs to have Printing Location Enabled. Which User If you are logging in for the first time or if your profile has been cleared by gotomyerp support. What steps need to be taken to enable ...
Microsoft KB4524147 , KB4524148 and KB4524156 causes printing issues
Issue When you try to print from gotomyerp application such as sage, excel QuickBooks or any RDP application the application disappears OR On your computer if you try to print to your default printer you are unable to print. Cause The recent update ...
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