Support Questions
Creating a Virtual Printer
Press the Windows key start typing "Printers and Scanners" and hit enter. In the Printers & Scanners window, click on "Add device" After a few seconds, click the down arrow and then click on "Add maually" Click on "Add a local printer or network ...
Printers Not Showing in Hosted Application
Problem When trying to print in your hosted application, your local printers did not get redirected, and there are no available printers to print. Solution The guidance below only applies if you are not using TSPrint Standard Printing Method Remove ...
Who can submit support tickets?
We understand that your time is valuable, and when you have a problem, you need that addressed as soon as possible. On our part, it is our responsibility to maintain the security of your account, and for this reason, emailing us from your registered ...
Rebuild Verify QuickBooks Company File
GENERAL Some times you need to Run Rebuild or Verify QuickBooks Data on a company file. Please follow the below Steps REBUILD QUICKBOOKS DATA To run the Rebuild you need the following Ask all the users to logout of the company file on which you need ...
What information to include in a support ticket
Summary The gotomyerp support team receives dozens of tickets per day, and we always strive to address your problem as soon as possible. When submitting a ticket, certain information is crucial to help you get to a resolution as fast as possible. ...
How to submit a ticket using the gotomyerp support portal
You can easily submit a ticket through the support by heading to the gotomyerp Support Portal. Once you submit a ticket, you will receive an invitation to sign up for the portal, so that you can track your open tickets with us. If you don't want to ...