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Excel prompts for FileBridge Credentials
Problem When opening an office file (Excel, Word etc.) you get prompted for your FileBridge credentials. This will often happen after a password change. Solution 1 Click on the Windows icon in the taskbar and start typing "Credential Manager" and ...How to change the FileBridge Drive Letter on the AppDashboard
Summary On the gotomyerp hosted server, the FileBridge drive letter is always the G: drive, but on the user's computer, it can be any unused/unmapped drive letter. After adding your company configuration, you may decide that you would like to change ...How do I create a Quickbooks portable file and restore it?
Summary A portable file (QBM) is a type of a Quickbooks company backup file, which is much more compressed than the regular Quickbooks Backup file (QBB). Typically, it is used to have a compact version of your file for storing, or moving. In some ...Second Credential Prompt on AppDashboard
Summary When launching an app, a user is presented with another login credential prompt. Cause In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring additional ...Receiving "The Remote Desktop Service ActiveX control (mstscax.dll) does not match the version of the client shell." error on application launch attempt
Summary When attempting to launch your RemoteApp (either from the AppDashboard, or the Web Portal), you receive the following error message: Latest Update: 02/14/2023 Windows 11: [PATCH RELEASED / RESOLVED] A patch from Microsoft has now been ...
Popular Articles
Updating to Windows 11 22H2 Breaks RemoteApp
Summary As per gotomyerp's standard procedures, we always try to stay ahead of the curve on what is coming. As per our recent testing of the new Microsoft Windows major feature release 22H2, we discovered that this breaks the functionality of ...Installing FileBridge application issue - Application install - Security Warning Your administrator has blocked this application
When installing FileBridge application you might get a security warning similar to the one below Application Install - Security Warning Your administrator has blocked this application because it potentially poses a security risk to your computer Why ...QuickBooks reports are slow when exporting to Excel worksheet
Problem When exporting a QuickBooks report to Excel, the export process is very slow. Resolution While in QuickBooks, perform the following: Open your QuickBooks company file Run a report to export to Excel Select Excel > Create New Worksheet Click ...Using Internet Explorer Mode in Microsoft Edge
Description : Microsoft has removed Internet Explorer from Windows 11. However, some applications still rely on Internet Explorer to operate. Solution : Microsoft Edge now has the ability to use Internet Explorer Mode for web pages that still require ...AppDashboard Release Notes
The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...