Gotomyerp | Knowledgebase

    • Recent Articles

    • Your Organization Deleted This Device

      Problem When launching an app, the user may receive the following error. Resolution Follow the below instructions to remove the gotomyerp.cloud account from your computers Work accounts. When logging back in, if you get prompted with the message ...
    • AppDashboard RemoteApp Window Freezes then Disappear

      Issue When launching any application from the AppDashboard, a small "RemoteApp" window briefly appears, freezes, and then closes without opening the intended application. Cause This behavior typically occurs if an older version of TSPrint or TSScan ...
    • How to Securely Set up 2-Factor Authentication for a Shared Account

      Summary In this guide, you will be introduced to 2 methods to setup the Microsoft 2-Factor Authentication (2FA) for user with a shared computer. Both methods are secure, you may choose the one that is most appropriate for your use-case. Configuration ...
    • Activating Office 365 with your gotomyerp.cloud account

      You will need to have a vaild license assigned to you by gotomyerp in order to activate Office 365.
    • Bring Your Own Office 365 License (BYOL) – Overview & FAQ

      Bring Your Own Office 365 License (BYOL) – Overview & FAQ ? What Is BYOL? Bring Your Own License (BYOL) is now available for Microsoft 365 users hosted with gotomyerp. If your users already have qualifying Microsoft 365 plans, you can now connect ...
    • Popular Articles

    • Installing FileBridge application issue - Application install - Security Warning Your administrator has blocked this application

      When installing FileBridge application you might get a security warning similar to the one below Application Install - Security Warning Your administrator has blocked this application because it potentially poses a security risk to your computer Why ...
    • QuickBooks reports are slow when exporting to Excel worksheet

      Problem When exporting a QuickBooks report to Excel, the export process is very slow. Resolution While in QuickBooks, perform the following: Open your QuickBooks company file Run a report to export to Excel Select Excel > Create New Worksheet Click ...
    • AppDashboard Release Notes

      The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...
    • Using Internet Explorer Mode in Microsoft Edge

      Description : Microsoft has removed Internet Explorer from Windows 11. However, some applications still rely on Internet Explorer to operate. Solution : Microsoft Edge now has the ability to use Internet Explorer Mode for web pages that still require ...
    • QuickBooks Print or Email Size Incorrect

      Problem When one or more users try to email an invoice, receipt, order or any other document from QuickBooks it has the wrong paper size, format, orientation, etc. OR When a user tries to print they see the message "Intuit Printer Library Message: ...