Knowledgebase
gotomyerp
gotomyerp
Recent Articles
Resolving AppDashboard Download or Setup Issues Caused by Anti-Virus or Security Software
Problem Users may experience issues where the download or setup of AppDashboard is blocked by their anti-virus or security software. This blockage often occurs due to the software erroneously detecting the AppDashboard as malware. Such issues ...Malwarebytes Exception
Problem You are unable to add the config in AppDashboard or are unable to launch the application, and you have Malwarebytes installed on your computer Solution Follow the steps in the below link to add three IP addresses in the "Allow list" To obtain ...How to access your billing portal or change your payment method
To change your payment method on file, login to the Onboarding Portal . Under the "Summary" tab, look for the blue button In the event that the button is grayed out, please contact support@gotomyerp.com and request that your payment portal access be ...ACH Universal emails appear to be going out, but are not received by the recipient
Problem When the user sends emails in ACH Universal, the emails appear to be successfully sent out, however, the recipients do not receive them. Solution Change the email sending mechanism in the Treasury Software email settings from "Beta" to ...How to prevent the Mac Remote Desktop Client from asking for the password on application launch
Problem When launching an app on the Mac the user is always required to enter their username and password to complete their login. A credential window similar to the following is shown Cause This typically happens when the user keeps the default ...
Popular Articles
Installing FileBridge application issue - Application install - Security Warning Your administrator has blocked this application
When installing FileBridge application you might get a security warning similar to the one below Application Install - Security Warning Your administrator has blocked this application because it potentially poses a security risk to your computer Why ...QuickBooks reports are slow when exporting to Excel worksheet
Problem When exporting a QuickBooks report to Excel, the export process is very slow. Resolution While in QuickBooks, perform the following: Open your QuickBooks company file Run a report to export to Excel Select Excel > Create New Worksheet Click ...AppDashboard Release Notes
The gotomyerp AppDashboard is the new generation of your access to the gotomyerp services. Removing browser dependencies altogether with a clean, elegant and simple user experience that provides access to hosted application, FileBridge, and account ...Using Internet Explorer Mode in Microsoft Edge
Description : Microsoft has removed Internet Explorer from Windows 11. However, some applications still rely on Internet Explorer to operate. Solution : Microsoft Edge now has the ability to use Internet Explorer Mode for web pages that still require ...Sage Intelligence Add-in giving error or not showing up in Excel
Problem: When running Sage Intelligence requiring the Excel add-in, an exception error is shown to the user, or the add-in does not show up in Excel Reason: The likely reason for this problem is that the Excel Add-in is not registered correctly. ...