Recent Articles
Excel prompts for FileBridge Credentials
Problem When opening an office file (Excel, Word etc.) you get prompted for your FileBridge credentials. This will often happen after a password change. Solution 1 Click on the Windows icon in the taskbar and start typing "Credential Manager" and ...
How to change the FileBridge Drive Letter on the AppDashboard
Summary On the gotomyerp hosted server, the FileBridge drive letter is always the G: drive, but on the user's computer, it can be any unused/unmapped drive letter. After adding your company configuration, you may decide that you would like to change ...
How do I create a Quickbooks portable file and restore it?
Summary A portable file (QBM) is a type of a Quickbooks company backup file, which is much more compressed than the regular Quickbooks Backup file (QBB). Typically, it is used to have a compact version of your file for storing, or moving. In some ...
Second Credential Prompt on AppDashboard
Summary When launching an app, a user is presented with another login credential prompt. Cause In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring additional ...
Receiving "The Remote Desktop Service ActiveX control (mstscax.dll) does not match the version of the client shell." error on application launch attempt
Summary When attempting to launch your RemoteApp (either from the AppDashboard, or the Web Portal), you receive the following error message: Latest Update: 02/14/2023 Windows 11: [PATCH RELEASED / RESOLVED] A patch from Microsoft has now been ...