Recent Articles
Access Denied when trying to open files from the FileBridge drive
ISSUE: You recieve an error Access Denied You do not have access to view this file, Would you like to request for permission on Sharpoint? SOLUTION Make sure the FileBridge is mapped, For this example, we will assume it is mapped to drive letter A. ...
Resolving AppDashboard Download or Setup Issues Caused by Anti-Virus or Security Software
Problem Users may experience issues where the download or setup of AppDashboard is blocked by their anti-virus or security software. This blockage often occurs due to the software erroneously detecting the AppDashboard as malware. Such issues ...
Malwarebytes Exception
Problem You are unable to add the config in AppDashboard or are unable to launch the application, and you have Malwarebytes installed on your computer Solution Follow the steps in the below link to add three IP addresses in the "Allow list" To obtain ...
How to access your billing portal or change your payment method
To change your payment method on file, login to the Onboarding Portal . Under the "Summary" tab, look for the blue button In the event that the button is grayed out, please contact support@gotomyerp.com and request that your payment portal access be ...
ACH Universal emails appear to be going out, but are not received by the recipient
Problem When the user sends emails in ACH Universal, the emails appear to be successfully sent out, however, the recipients do not receive them. Solution Change the email sending mechanism in the Treasury Software email settings from "Beta" to ...