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Frequently Asked Questions

Emailing from QuickBooks, Sage and other Applications
What are the requirements to connect to the gotomyerp service?
Auto Logon User Information
How to test connectivity for FileBridge using Telnet
I can login to my account, does that mean that my account is enrolled (in SSRPM)?
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Portal Access and Accounts

How to reset password for Mac and configure the Mac with new password
How do I login to my account for the first time or after a password reset?
How do I setup Application access when using a Mac?
Getting a second user credential pop up when logging in to the portal
Receiving "There is not enough disk space. Free enough disk space, and then try again" when saving files to FileBridge
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Application Help

QuickBooks payments - Credit Card Processing Failure - SLN74629
Sage 100 appears to launch but cannot see the login window
Bank feed issue System.TypeInitializationException
How to Create and Restore an Accountant's Copy in QuickBooks
How to enable F9 COM Add-In in MS Excel
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Support Questions

What information to include in a support ticket
How to submit a ticket using the gotomyerp support portal

Managing your Company

How to upload your Office 365 Proof of Licensing
What do I need to do to schedule software installations on my company's hosted server?
How do I add access for a new user?
How do I remove access for a user?
How do I register my company in the gotomyerp Onboarding Portal?
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Service Guidelines

ADVISORY [CRITICAL]: Applications Slow/Menus not working after Windows 10 update to Build 1803
Receiving Message: "An authentication error has occurred" [RESOLVED]
How to reverse the CredSSP Vulnerable State
ADVISORY: Microsoft Remote Desktop Client 8.0.40 from Microsoft Broken [RESOLVED]
ADVISORY: Microsoft Update Causes Excel Export Error on MISys

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