Support Portal

            Emailing from QuickBooks, Sage and other Applications


            General Guidelines

            gotomyerp has tight security around all incoming and outgoing traffic, and will require a request from all clients with pertinent information, to allow email traffic through the firewall. 

            Please note that by default, ports 465 and 587 are open, as most service providers use those ports. There is no need to submit a ticket as outlined in the below section if your email provider uses these ports for sending. 


            Please check some of these common issues that clients typically deal with when emailing:
            1. If your organization uses an in-house email system, for example, Exchange, Kerio server, Lotus notes etc..., and you are using a self-signed certificate, Quickbooks email will not recognize that certificate, and will fail to send email (by repeatedly popping up with the password prompted when trying to email). Please make sure your email system has an SSL certificate that is issued by a known Certificate Authority,  that is recognized by common browsers. Self-Signed certificates are not supported.
            2. Quickbooks mail will require entering a password on the first attempt to send an email via Quickbooks For this reason, "Alias", "Distribution Group" mailboxes will not work with Quickbooks email. 
              For example: If you have an email: billing@yourcompany.com, and all incoming mail to billing@yourcompany.com gets delivered to multiple users' mailboxes, there is a good chance that this email will not work as the "FROM" email within Quickbooks. If you would like to use this email to send from Quickbooks, please create an actual user mailbox for billing@yourcompany.com
              Several methods are available at that point (beyond the scope of this article) to allow forwarding of mail to multiple users.
            3. If you have 2-factor authentication used on the mailbox in question, you will need to generate an application-specific password to use. The primary password for that mailbox will not work. Please refer to your email provider's instructions on generating application-specific passwords.


            What you need to be able to email from QuickBooks & Sage

            You will need
            1. Your mail server address.
            2. Port number, by default we allow ports 465 and 587 as mentioned above.
            3. Valid username and password on the email server.

            How can you get your email server settings

            1. You can ask your IT guys to provide it to you.
            2. You can find it yourself by going to Account settings within your email program, in case you are using Microsoft Outlook you can find these details by following the below instructions
              • Open Control Panel --> Click Mail --> Email Accounts --> Select Your email account & click on Change --> here you will find the "OUTGOING MAIL SERVER SMTP" this is the server address you need.
              • Now click on More settings --> Advanced --> here you will find the port number in the box next to "OUTGOING MAIL SERVER SMTP" this is the port number you need
            3. Here are some most commonly used SMTP servers or you can see at the bottom of this article for more SMTP server Addresses
            Provider / ISP
                   SMTP Server Address
                   Port Numbers
            Office 365
                   smtp.office365.com
                   587
            Gmail
                   smtp.gmail.com
                   465 or 587
            Yahoo Mail
                   smtp.mail.yahoo.com
                   465 or 587

            Configure email from QuickBooks

            In order to configure email in QuickBooks, do the following
            1. Login to QuickBooks --> Edit --> Preferences --> Send Forms --> ADD --> Change Email Provider to Others 
            2. Now enter the following and click OK
              • Your Email Id : This is your email address 
              • Server Name : This is the server name
              • Port: This is your Mail Server / SMTP Port Number 
              • SSL/TLS : Depending on your mail server you might have to check or uncheck the option
                                   

            Configure email from Sage

            In order to configure email in sage do the following
            1. Login to Sage --> Open Library Master --> Main menu --> Company Maintenance --> Access the E-mail tab
            2. Now enter the following
              • Address : Mail server/SMTP Address
              • Port : Port number of your mail server
              • SMTP Encryption : Depending on your mail server you need to select one of them
              • User ID : This is generally your email address
              • Domain : This could be your email domain name, or your window domain name, some mail servers do not need this field
              • Password & Confirm Password : Both are your email password
                                   

            What to do if you are still unable to email.

            Submit a ticket with below information.
            1. The SMTP email server of your company. (For example, for google apps, the SMTP server would be smtp.gmail.com)
            2. The port number (For example, for google apps, the port is 465)
            3. The Protocol (For example for google apps, the protocol is SSL)
            4. Application you are trying to email from (For example QuickBooks, Sage, etc...)
            In addition, it is advisable (though optional) to send us a username and password for a temporary mailbox on your email system, in order for us to quality check that connection, and guarantee that connectivity. 

            If you have met all the above requirements, and are still experiencing issues with your email, please contact support, at support@gotomyerp.com, and will be happy to assist you further. 


            Other SMTP Servers


            Here are list of other commonly used SMTP Servers as well, 

            Provider / ISP
            SMTP Server Address
            1&1
            smtp.1and1.com
            Adelphia
            mail.adelphia.net
            AOL
            smtp.aol.com
            AT&T (Broadband)
            mail.attbi.com
            AT&T (Dialup)
            smtp1.attglobal.net
            Atlantic Broadband
            smtp.atlanticbb.net
            BellAtlantic.net
            smtpout.bellatlantic.net
            BellSouth
            mail.bellsouth.net
            BlueLight
            smtp.bluelight.net
            BrightHouse - Central Florida
            smtp-server.cfl.rr.com
            Cable One
            mail.cableone.net OR authmail.cableone.net
            Charter
            smtp.charter.net
            Comcast
            smtp.comcast.net
            Compuserve
            smtp.compuserve.com
            Covad
            smtp.covad.net
            Cox Internet - Georgia
            pop.east.cox.net
            Crosslink
            smtp.crosslink.net
            Cypress
            smtp.cypresscom.net
            DCANET
            smtp-relay.dca.net
            Delmarva Online
            mail-gw.dmv.com
            Delta Net
            smtp.deltanet.com
            DirecWay
            smtp.direcway.com
            Dotster
            smtpauth.registerapi.com
            DSLExtreme
            smtp.dslextreme.com
            Earthlink
            mail.earthlink.net OR smtpauth.earthlink.net
            Edge.net
            mail.edge.net
            Embarq
            smtp.embarqmail.com
            Enter
            smtp.enter.net
            EROLS
            mail.erols.com
            Ezy
            smtp.ezy.net
            Flashcom
            smtp.flashcom.net
            Frontline.net
            smtp.fcc.net
            Gateway.net
            smtp.Gateway.net
            GoDaddy
            Use your Internet Service Provider's SMTP
            Google
            smtp.gmail.com
            GTI
            mail.gti.net
            IBM.Global net
            smtp1.ibm.net
            Interaccess.com
            smtp.interaccess.com
            ioNet Inc
            mail.ionet.net
            Juno
            smtp.juno.com - Some accounts can't change SMTP on Juno
            Lycos
            smtp.mail.lycos.com OR try your ISP's SMTP
            Mac.com
            smtp.mac.com
            Mail.com
            Use your Internet Service Provider's SMTP
            MCI
            mailrelay.mciworldcom.net or mailrelay.internetmci.co
            Mediacom
            mail.mchsi.com
            Mediaone.net
            smtp.ce.medione.net
            MegaPath
            mail.megapathdsl.net
            Mindspring
            smtp.mindspring.com
            MPower
            smtp.mpowercom.net
            MSN
            smtp.email.msn.com
            Nauticom
            mail.nauticom.net
            Netcom
            smtp.ix.netcom.com
            Netcom.com
            smtp.ix.netcom.com
            Netscape
            smtp.isp.netscape.com
            NetZero
            smtp.netzero.com or try smtp.netzero.net
            NuVox
            smtp.nuvox.net
            OPTOnline Internet service
            mail.optonline.net
            PacBell
            mail.pacbell.net
            Pacifier
            smtp.pacifier.com
            Pipeline
            smtp.pipeline.com
            Prodigy
            smtp.prodigy.net
            Qwest Internet service
            pop.dnvr.qwest.net
            RCN
            smtp.rcn.com
            Rediff
            smtp.rediffmailpro.com
            River, The
            mail.theriver.com
            RLWD
            smtpout.secureserver.net
            Rogers (CANADA)
            smtp.broadband.rogers.com
            SBC Internet service
            smtp.sbcglobal.yahoo.com
            SCB (Pacbell)
            mail.pacbell.net
            SBC - Global Ameritech
            smtp.ameritech.yahoo.com
            SBC - Global Flash
            smtp.flash.yahoo.com
            SBC - Global NVBell
            smtp.nvbell.yahoo.com
            SBC - Global Prodigy
            smtpauth.prodigy.net
            SBC - Global SNet
            smtp.snet.yahoo.com
            SBC - Global SWBell
            smtp.swbell.yahoo.com
            SBC - Global Wans
            smtp.wans.yahoo.com
            SBC - Global Yahoo!
            smtp.sbcglobal.yahoo.com
            StarStream
            smtp.starsteam.net
            Seanet
            mx.seanet.com
            ServNet
            mx.serv.net
            SpeakEasy
            mail.speakeasy.net
            SprintPCS
            smtp.sprintpcs.com
            Sprynet
            smtp.sprynet.com
            Starpower
            smtp.starpower.net
            TDS Telecom
            smtp.tds.net
            The River
            mail.theriver.com
            Verizon Internet Service
            outgoing.verizon.net
            VisiNet
            smtp.visinet.net
            WHRO
            mail.whro.net
            Wide Open West
            smtp.mail.wideopenwest.com
            XO Communications
            mail.njd.xo.com OR smtp.concentric.net
            Yahoo
            smtp.mail.yahoo.com
            Ziplink
            smtp.ziplink.net


            **Please note that the above list is provided as a courtesy. It is not guaranteed to be accurate as changes occur with these providers. If you become aware of an inaccuracy. Please send us a note, and we'll be happy to update this article. 






            Updated: 08 Jun 2018 03:05 PM
            Helpful?  
            Help us to make this article better
            0 0