How to reset password for Mac and configure the Mac with new password
Microsoft Remote Desktop (< v10.x)
Windows App (>v11.x)
Microsoft Remote Desktop (< v10.x)
STEP 1: Reset Password
- In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?)
- Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First Time Enrollment)"
- If you know your current password then click on Change Password and follow the prompts.
- If you do not remember your old password or your existing password is expired/not working please click on Forgot my Password and follow the prompts.
If you had not completed the account enrollment when you initially registered your account, you will be unable to recover a forgotten password on your own, and will need to contact support
STEP 2: Change Password in Microsoft Remote Desktop Client
After you have successfully changed your password, open Microsoft Remote Desktop Client --> Preferences... --> User Account (Enter the new password) and click on Refresh
Windows App (>v11.x)
STEP 1: Reset Password
- In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?)
- Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First Time Enrollment)"
- If you know your current password then click on Change Password and follow the prompts.
- If you do not remember your old password or your existing password is expired/not working please click on Forgot my Password and follow the prompts.
If you had not completed the account enrollment when you initially registered your account, you will be unable to recover a forgotten password on your own, and will need to contact support
STEP 2: Change Password in Microsoft Remote Desktop Client
After you have successfully changed your password, open Microsoft Remote Desktop Client --> Preferences... --> User Account (Enter the new password) and click on Refresh
STEP 3: Change Password in Mac FileBridge Client
Related Articles
How to prevent the Mac Remote Desktop Client from asking for the password on application launch
Problem When launching an app on the Mac the user is always required to enter their username and password to complete their login. A credential window similar to the following is shown Cause This typically happens when the user keeps the default ...Mac Remote Desktop Client Upgrade from v8.x to v10.x
Microsoft has recently released a new client for Mac, version 10.0 If you are reading this article, you are likely still running the old client, and are looking to upgrade to the new one. You might have also received a yellow banner on your existing ...How do I reset my password?
If you forgot your password, or your password is expired, you have 2 options to reset your password: Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered. Answer the challenge questions that you previously ...How to find the application portal from the Microsoft Remote Desktop Client on the Mac
To find your gotomyerp Application Portal web address, please do the following: Open your Microsoft Remote Desktop client on your Mac. Click on the "Pencil" icon to edit your collection Enter the URL observed on the first line of the "Workspace URL" ...Not able to see the QuickBooks application interface in MAC
The problem When you launch QuickBooks from a Mac, you do not see any thing or it appears that the QuickBooks is minimized. Why does this happen? This usually happens due to the user not logging out of QuickBooks or minimizing QuickBooks before ...