Microsoft KB4524147 , KB4524148 and KB4524156 causes printing issues
When you try to print from gotomyerp application such as sage, excel QuickBooks or any RDP application the application disappears OR
On your computer if you try to print to your default printer you are unable to print.
What causes this issue :
The recent update from Microsoft KB4524147 , KB4524148 and KB4524156 are the cause of this issue. We think that these updates cause some conflict between windows Spooler service and the printer drivers, so whenever a user tries to print to the printer it crashes the application or doesn't print.
Work Around :
Install the Microsoft update KB4517389 or KB4519338 (Depending on your windows 10 Build) if that doesn't fix then
Try to change the default printer (Microsoft PDF, Microsoft XPS Document writer or any other printer) and see if it works
Try to update or change the printer driver
If you do not want to update the printer driver or can not set another printer as default uninstall the update KB4524147
If uninstalling KB4524147 does not fix the issue, uninstall KB4524156
If uninstalling KB4524147 and KB4524156 does not fix the issue, uninstall KB4524148
Once you have uninstalled the above KB you will need to restart your computer.
Note: Please install or uninstall the above updates at your own risk.
Our Observations so far :
Mostly happens on windows 10 computer with KB4524148 installed and printer driver with version 4 set as default printer. If you change the printer driver to Version 3, it works fine. Version 3 is mostly made for windows 7, so you can simply download the driver for windows 7 for the printer and change its driver. In order to find the printer driver version open power shell and type Get-PrinterDriver | Select-Object Name, MajorVersion
The update KB4524148 is actually September update but has been installed on a few computer on 4th October 2019.
KB4524147 If installed needs to be uninstalled as well.
This article is provided as a courtesy. Per our terms of service, gotomyerp cannot assist with workstation related problems. If further assistance is required, please consult with your IT department.