Not receiving password reset PIN code

Not receiving password reset PIN code

Problem:
When attempting to request a password reset PIN Code, you don't receive the email with the PIN code

Reason:
There are a few reasons why this would happen:
  1. Your email address on file is incorrect. If you are currently locked out of your account or your password is already expired, you will need to contact support to verify this. 
  2. Emails from no-reply@gotomyerp.com may be going to your junk/spam folder.
  3. Your corporate spam filter may be blocking the message from getting to your inbox. 
Solution:
  1. You can check to make sure your email address is correct with GoToMyERP. You can have your primary contact check on your company's User Onboarding Portal
  2. Make sure that the message didn't land in your junk/spam folder. 
  3. Check with your IT department, to make sure that your corporate firewall is not blocking these emails. 
  4. Alternatively, you can use the "challenge question method" to reset your password without requiring your email. Note that this will require you to know the answers that you had set when you enrolled your account. 
If after following the above steps, you are still having problems, please contact support for further assistance.

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