Receiving a RemoteApp Disconnected upon connection
Problem:
When launching a RemoteApp the following error immediately pops up.
Reason:
This error can be caused by the remote environment not being available. However, if it is happening only on one workstation, knowing that the service is in fact available, then the problem may be related to the local security of the workstation trying to connect.
Resolution:
Using gpedit.msc: for Windows Pro/Enterprise Editions
There are 2 resolutions for this:
- If the workstation is part of a domain, inheriting Group Policies from that domain, then the change may need to be made by an Administrator.
- If the workstation is not part of a domain, that change can be made locally on the workstation.
In either above cases, the following change would need to happen:
- Open gpedit.msc (Start -> Run.. type gpedit.msc). On a domain changing the GPO connected to the workstation is the equivalent action.
- Navigate to the following:
Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> Security Options - Change the value of the following key: Network Security: LAN Manager authentication level
to: "Send NTLMV2 reponse only"
If this was done on the local workstation, no reboot is required, simply re-attempt the connection. If it was made on the domain level, the Group Policies need to be updated. (gpupdate /force)
Using Regedit.exe: for Windows Home Edition
Important
Follow the steps in this
section carefully. Serious problems might occur if you modify the
registry incorrectly. These problems might require that you reinstall
the operating system. gotomyerp cannot guarantee that these problems can
be solved. Modify the registry at your own risk. Before you modify it, back up the registry for restoration in case problems occur.
For information about how to edit the registry, see the "Changing Keys And Values" Help topic in Registry Editor.
- Go to start > run
- Type: regedit
- Navigate to the following key: HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Lsa
- Modify the following key: "LmCompatibilityLevel" by double clicking on it, then change the value to 3
- If that key does not exist:
- right-click in the right pane, then select New > DWORD (32-bit value)
- Type in: LmCompatibilityLevel
- Double-click on the new value, and set it to 3 (Hexadecimal)
Related Articles
Why do I keep getting disconnected from my session?
Problem: At random times, the session seems to get disconnected. When you log back in, in most cases, the application is where you left off. Reason: There are a few reasons why you may get disconnected from your application. Having the same user ...Connection is unstable or impossible when connecting through VPN
Problem When connecting to the gotomyerp-hosted applications from within your company's network, the connection is successful and stable. When connecting from a remote location, home, or from a company's network, and a VPN is connected, the user ...Receiving message "RemoteApp a website is trying to run a RemoteApp Program" upon application launch from portal
Description When you try to launch an application you get a pop-up similar to the one below RemoteApp A website is trying to run a RemoteApp program. Make sure that you trust the publisher before you connect to run the program. How to Fix it 1. You ...gotomyerp RemoteApp - How do network bandwidth and quality of experience work together?
When you are looking at the overall network bandwidth required for gotomyerp RemoteApp, keep in mind the following factors - these are all part of a dynamic system that impacts the overall user experience. Available network bandwidth and current ...gotomyerp RemoteApp network bandwidth - general guidelines (if you can't test your own)
If you do not have the time or capability to run the network bandwidth tests for gotomyerp RemoteApp, here are some fairly generic guidelines that can help you estimate network bandwidth per user. If you have a mix of these scenarios, we don't ...