Receiving notification about my password expiring

Receiving notification about my password expiring

Problem:
You receive emails stating that your password is expiring in X number of days.

Reason:
All user passwords expire every 180 days, and need to be changed. This is to ensure the security of your account.

Solution:
There are 2 scenarios to resolve this problem.
  1. You have opted to reset your password before it actually expired  ( Preferred Scenario )
    1. In this case, you go to your application portal login screen, then click on "Forgot Password/Reset Password"
    2. Click on "Change Password"
    3. Type in your username and your existing password
    4. Choose a new password, and confirm it
      Your new password cannot contain any part of your first name, last name, or username, and cannot be the same as a previously used password.
  2. You have allowed your password to expire.
    This scenario will require that your account has been enrolled in the Self Service Reset Password Management (SSRPM).
    If it has not been enrolled, at this point, you will need to submit a ticket for assistance with the reset.
    1. Go to your application login screen, then click on "Forgot Password/Reset Password"
    2. Click on "Forgot my Password"
    3. Type in your username
    4. Choose whether you'd like to answer your challenge questions, or have a PIN code sent to you by email or phone (if enrolled)
    5. Once authenticated, you can select a new password 
      As in the first scenario, your new password cannot contain any part of your first name, last name, or username, and cannot be the same as a previously used password
      See a more detailed article on using your challenge questions or a PIN code to reset your password. 
After resetting your password:
For Windows Users:
  • Please make sure to use your new password to authenticate to your FileBridge service.
  • Within FileBridge, open any PDF file:
    • You will be prompted to enter your password.
    • Type in your username in the format: HOSTED\<username> and your password
    • Click on "Remember my password"
    • View this article for more details
For Mac Users:
  • If you are a Mac user, please open your Microsoft Remote Desktop client, click on Remote Resources, and then type in your new password then click "Refresh"


  • For FileBridge, open the "Transmit" application

    • Related Articles

    • How do I reset my password?

      If you forgot your password, or your password is expired, you have 2 options to reset your password: Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered. Answer the challenge questions that you previously ...

    • How to reset password for Mac and configure the Mac with new password

      STEP 1: Reset Password In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?) Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First ...

    • Not receiving password reset PIN code

      Problem:When attempting to request a password reset PIN Code, you don't receive the email with the PIN code Reason: There are a few reasons why this would happen: Your email address on file is incorrect. If you are currently locked out of your ...

    • How do I login to my account for the first time or after a password reset?

      Are you a Mac User? Please see this article for appropriate instructions. AppDashboard Method If you are logging in for the first time on the AppDashboard, launch the application, then enter: Your Company Name: (Must be spelled exactly as it is on ...

    • Receiving a message about my password expired

      Problem: When you login to the portal, you receive a message stating that your password is expired and requires that you contact an administrator for assistance, or to click on the "Forgot Password/Reset Password" link.  Resolution 1:  If you had ...