"This computer can't connect to the remote computer" or "The server denied the connection (code Denied Connection(7))"

"This computer can't connect to the remote computer" or "The server denied the connection (code Denied Connection(7))"

Though this should be a rare occurrence, sometimes, there could be a problem with reaching your hosted server. 
If you connect, and receive a message similar to the following on Windows:


Or on a Mac:


The easiest solution is to wait 5 to 7 minutes and try again. It is very likely that the system will auto-recover from whatever was causing the connectivity problem, and will be available for your use shortly after. 

If after that elapsed time, you are still unable to connect, please open a ticket at the gotomyerp Support Portal, and one of our support team members will be happy to assist. 

    • Related Articles

    • Receiving message: Your computer was unable to connect to the remote computer

      Problem: When attempting to launch an application from the portal, the following message almost immediately pops up, preventing the connection from succeeding: Reason: A bug has been introduced to a release Microsoft update, which causes a certain ...

    • Access Denied when trying to open files from the FileBridge drive

      ISSUE: You recieve an error Access Denied You do not have access to view this file, Would you like to request for permission on Sharpoint? SOLUTION Make sure the FileBridge is mapped, For this example, we will assume it is mapped to drive letter A. ...

    • Second Credential Prompt or PIN Code on AppDashboard

      Summary A user is presented with another login credential prompt or a PIN code when launching an app. Cause In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring ...

    • Server Maintenance Schedules

      Summary To ensure the health of the gotomyerp server infrastructure, all gotomyerp servers go through a regular maintenance schedule. Below are some general times that apply, which should be kept in mind to avoid any interruption of work, or ...

    • Receiving a RemoteApp Disconnected upon connection

      Problem: When launching a RemoteApp the following error immediately pops up. Reason:  This error can be caused by the remote environment not being available. However, if it is happening only on one workstation, knowing that the service is in fact ...