"This computer can't connect to the remote computer" or "The server denied the connection (code Denied Connection(7))"
Though this should be a rare occurrence, sometimes, there could be a problem with reaching your hosted server.
If you connect, and receive a message similar to the following on Windows:
Or on a Mac:
The easiest solution is to wait 5 to 7 minutes and try again. It is very likely that the system will auto-recover from whatever was causing the connectivity problem, and will be available for your use shortly after.
If after that elapsed time, you are still unable to connect, please open a ticket at the gotomyerp Support Portal, and one of our support team members will be happy to assist.