Application portal opening in Edge instead of Internet Explorer

Application Portal shortcut is opening in Edge instead of Internet Explorer


When launching the Application Portal from the desktop icon, Internet Explorer opens and then switches to Microsoft Edge.


There was an update to Microsoft Edge, that now includes a setting to open Microsoft Edge even when it is meant for Internet Explorer.
You would have seen this prompt on your computer.

If you clicked on "Switch to Microsoft Edge" follow the below Solution to revert the change.
If you clicked on "Not now" and are experiencing the above issue, follow the below solution to verify that the setting have not changed


1. Open Microsoft Edge 

2. Click on the 3 dots in the top right of Edge, and then click on "Settings".

3. On the left of side of the settings window, click on "Default Browser", the settings to change will then appear in the center.

4. Beside the setting "Let Internet Explorer open sites in Microsoft Edge", click on the down arrow and then select  "Never".

5. Close Microsoft Edge and the try launching the Application Portal from the desktop shortcut, it should now open in Internet Explorer like normal.
    • Related Articles

    • Using Internet Explorer Mode in Microsoft Edge

      Description : Microsoft has removed Internet Explorer from Windows 11. However, some applications still rely on Internet Explorer to operate. Solution : Microsoft Edge now has the ability to use Internet Explorer Mode for web pages that still require ...
    • Internet Explorer Frequently Asked Questions

      Summary Often times, we receive questions about why the gotomyerp platform requires the antiquated Microsoft browser, Internet Explorer 11. In this FAQ we will address all the common questions related to that, and what alternatives you have to ...
    • Getting a second user credential pop up when logging in to the portal

      Problem: When logging in to the Application Portal, and click on an application to launch, you receive a second credential box like this one:  Reason: There are multiple reasons this may happen:  1- You are running Windows 7, and are missing some ...
    • Receiving credential prompt when opening files on FileBridge

      Problem: When trying to open a file directly from the FileBridge drive, the user can sometimes receive a credential prompt upon attempting to open the file. (This mostly happens with Office documents and PDF documents).  Clicking cancel on this ...
    • Why do I need to use Internet Explorer when launching gotomyerp applications?

      In order to provide the smoothest experience for our users, we highly recommend that they use the most compatible and support browser for our technology. That browser is Internet Explorer 11 or newer. Windows 10 users often confuse the Microsoft Edge ...