How do I reset my password?
If you forgot your password, or your password is expired, you have 2 options to reset your password:
- Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered.
- Answer the challenge questions that you previously set, and reset your password that way.
Prerequisites
- This process will only work if your account is fully enrolled.
- If your password has already expired and you are not fully enrolled, your only option at that point is to contact support .
- If your password is still valid, complete your account enrollment, by following "STEP 1" in the " Getting Started " article
There are 2 methods to reset the password using the challenge questions or PIN. This depends on if you are using the new AppDashboard or the old Application Portal (through an Internet Browser):
AppDashboard Method
- Click on the
icon
- Click on "Fogot My Passoword" if your password is expired or if you do not know your password.
- Confirm username
- Select whichever option you prefer to reset your password (PIN or Challenge Questions)
- Depending on your selection, either answer the challenge questions, or check your email or your phone for a PIN code
- Set a new password
- The AppDashboard will update your saved credentials with the new password
- Click on "Change password" if you know your existing password.
- enter your existing password
- Set a new password
- The AppDashboard will update your saved credentials with the new password
Application Portal Method
(through an Internet Browser)
- Go to your application homepage
If you are signed in already, make sure you are "signed out" of the portal and at the login screen
- Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First Time Enrollment)"
- Click on "Forgot my password"
- Type in your username and the CAPTCHA code
- Select "Authenticate using challenge questions" or "Enter a PIN Code"
- Depending on your selection, either answer the challenge questions, or check your email or your phone for a PIN code.
- Set a new password
- Login to your account with the newly set password
Note:
- Please do not use a previously used password. (2 historical passwords are remembered)
- Make sure that your password does not contain any or all of your username, first name, or last name.
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