Not receiving password reset PIN code

Not receiving password reset PIN code

Problem:
When attempting to request a password reset PIN Code, you don't receive the email with the PIN code

Reason:
There are a few reasons why this would happen:
  1. Your email address on file is incorrect. If you are currently locked out of your account or your password is already expired, you will need to contact support to verify this. 
  2. Emails from no-reply@gotomyerp.com may be going to your junk/spam folder.
  3. Your corporate spam filter may be blocking the message from getting to your inbox. 
Solution:
  1. You can check to make sure your email address is correct with GoToMyERP. You can have your primary contact check on your company's User Onboarding Portal
  2. Make sure that the message didn't land in your junk/spam folder. 
  3. Check with your IT department, to make sure that your corporate firewall is not blocking these emails. 
  4. Alternatively, you can use the "challenge question method" to reset your password without requiring your email. Note that this will require you to know the answers that you had set when you enrolled your account. 
If after following the above steps, you are still having problems, please contact support for further assistance.

    • Related Articles

    • How do I reset my password?

      If you forgot your password, or your password is expired, you have 2 options to reset your password: Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered. Answer the challenge questions that you previously ...

    • How to reset password for Mac and configure the Mac with new password

      Microsoft Remote Desktop (< v10.x) Windows App (>v11.x) Microsoft Remote Desktop (< v10.x) STEP 1: Reset Password In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the ...

    • How do I login to my account for the first time or after a password reset?

      Are you a Mac User? Please see this article for appropriate instructions. AppDashboard Method If you are logging in for the first time on the AppDashboard, launch the application, then enter: Your Company Name: (Must be spelled exactly as it is on ...

    • Second Credential Prompt or PIN Code on AppDashboard

      Summary A user is presented with another login credential prompt or a PIN code when launching an app. Cause In most cases, this issue happens if your computer was left on overnight, and your connection to the hosted server times out, requiring ...

    • Receiving notification about my password expiring

      Problem: You receive emails stating that your password is expiring in X number of days. Reason: All user passwords expire every 180 days, and need to be changed. This is to ensure the security of your account. Solution: There are 2 scenarios to ...