How do I reset my password by answering the challenge questions

How do I reset my password?

If you forgot your password, or your password is expired, you have 2 options to reset your password: 
  1. Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered.
  2. Answer the challenge questions that you previously set, and reset your password that way.

Prerequisites

  • This process will only work if your account is fully enrolled.
  • If your password has already expired and you are not fully enrolled, your only option at that point is to contact support .
  • If your password is still valid, complete your account enrollment, by following "STEP 1" in the " Getting Started " article

There are 2 methods to reset the password using the challenge questions or PIN. This depends on if you are using the new AppDashboard or the old Application Portal (through an Internet Browser):

AppDashboard Method

  1. Click on the  icon
  2. Click on "Fogot My Passoword" if your password is expired or if you do not know your password.
    1. Confirm username
    2. Select whichever option you prefer to reset your password (PIN or Challenge Questions)
    3. Depending on your selection, either answer the challenge questions, or check your email or your phone for a PIN code
    4. Set a new password
    5. The AppDashboard will update your saved credentials with the new password
  3. Click on "Change password" if you know your existing password.
    1. enter your existing password
    2. Set a new password
    3. The AppDashboard will update your saved credentials with the new password


If you happen to not have your company added and still want to reset your password before logging in,
simply type in your company name and your username, and click on the "Forgot Password" right under the password field


Application Portal Method

(through an Internet Browser)
  • Go to your application homepage
    If you are signed in already, make sure you are "signed out" of the portal and at the login screen
  • Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First Time Enrollment)"
  • Click on "Forgot my password"
  • Type in your username and the CAPTCHA code
  • Select "Authenticate using challenge questions" or "Enter a PIN Code"
  • Depending on your selection, either answer the challenge questions, or check your email or your phone for a PIN code.
  • Set a new password
  • Login to your account with the newly set password
Note:
  • Please do not use a previously used password. (2 historical passwords are remembered)
  • Make sure that your password does not contain any or all of your username, first name, or last name.

    • Related Articles

    • Not receiving password reset PIN code

      Problem:When attempting to request a password reset PIN Code, you don't receive the email with the PIN code Reason: There are a few reasons why this would happen: Your email address on file is incorrect. If you are currently locked out of your ...

    • How to reset password for Mac and configure the Mac with new password

      STEP 1: Reset Password In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?) Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First ...

    • How do I login to my account for the first time or after a password reset?

      Are you a Mac User? Please see this article for appropriate instructions. AppDashboard Method If you are logging in for the first time on the AppDashboard, launch the application, then enter: Your Company Name: (Must be spelled exactly as it is on ...

    • How to change a user account's enrollment information

      Summary This article walks through the steps to re-enroll an account in an effort to change user's information, including: Email Address Security Questions Phone Number Requirements To successfully go through this process one of the following must be ...

    • I can login to my account, does that mean that my account is fully enrolled?

      DID YOU KNOW? With the new AppDashboard, you will receive direct feedback on the status of your account, and your account access will be much easier to manage. Get started, and Download the AppDashboard Am I enrolled? If you are able to connect to ...