Sage 100 appears to launch but cannot see the login window
Problem:
When launching Sage the user experiences some or all of the following (not all-inclusive of symptoms)
- The application appears to be launching, but Sage would not show up
- Odd display of the Sage application
Reason:
If the user is using Sage on a computer which had two or more monitors, and the Sage application was last opened on a secondary monitor, which now no longer exists on a single-monitor system. The sage application remembers its position on the screen in the previous multi-monitor setup, placing the Sage application outside of the view of the primary monitor.
Solution:
Solution #1 (Recommended)
See the steps in the following KB:
Solution #2
To resolve this issue:
- Close out of Sage
- If you have the "Force Session Logoff" icon on your portal, run it.
- Open your FileBridge drive:
- Navigate to: User/<USERNAME>/Documents
- Delete the folder named "Sage 100"
- Re-launch Sage 100
Please note that doing so, will reset any specific tasks or toolbar settings that you had personalized in Sage. you will have to re-customize those.
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