Sage 100 appears to launch but cannot see the login window

Problem:

When launching Sage the user experiences some or all of the following (not all-inclusive of symptoms)

• The application appears to be launching, but Sage would not show up
  
• Odd display of the Sage application

Reason:

If the user is using Sage on a computer which had two or more monitors, and the Sage application was last opened on a secondary monitor, which now no longer exists on a single-monitor system. The sage application remembers its position on the screen in the previous multi-monitor setup, placing the Sage application outside of the view of the primary monitor.

Solution:

Solution #1 (Recommended)

See the steps in the following KB: 

Can not see Sage, QuickBooks and other applications' interface after clicking on the application

Solution #2

To resolve this issue:

• Close out of Sage
• If you have the "Force Session Logoff" icon on your portal, run it.
• Open your FileBridge drive:
• Navigate to: User/<USERNAME>/Documents
• Delete the folder named "Sage 100"
  
• Re-launch Sage 100
  

Please note that doing so, will reset any specific tasks or toolbar settings that you had personalized in Sage. you will have to re-customize those.

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