How do I login to my account for the first time or after a password reset?

How do I login to my account for the first time or after a password reset?

Are you a Mac User? Please see this article for appropriate instructions.

AppDashboard Method

If you are logging in for the first time on the AppDashboard, launch the application, then enter:
  1. Your Company Name: (Must be spelled exactly as it is on record with gotomyerp). This can also be found in your provisioning email
  2. Your gotomyerp Username
  3. Your gotomyerp Password
If you are just getting started, visit the Interactive Getting Started Guide

After a password change, no further action is required. The AppDashboard will automatically propagate your password and you should be able to launch your apps.
If you are having any trouble with your account, please visit the Interactive Account Troubleshooting Guide

Browser Application Portal with Desktop Shortcut

You can click HERE to follow the Account 
If this is the first time you are attempting to login to your account, you have probably received your username, and a temporary password which will need to be changed upon first login. 

Please note that the initial password reset process and enrollment are required steps to gain access to your account.

  1. First head to the application portal you have been given. Make sure to allow any add-ons to run. You will receive a prompt similar to the following:


  2. Click on the "Forgot Password/Reset Password" link.

  3. Now click on the "Enroll" to begin the process.
     
  4. Next, type in the credentials that were provided to you, with the temporary password
     
  5. Once you are authenticated for the first time, you will receive a notice stating that your password must be changed before you can continue.
     
  6. Type in your new password. Please note the following password requirements:
    1. Must be a minimum of 6 characters in length
    2. Must contain 1 uppercase, 1 lowercase, and 1 number or special character
    3. Cannot be the same as your 2 previously used passwords
    4. Cannot contain any part or all of your username
       
     
  7. Next, please verify or enter your email address, and your cell phone number.
    IMPORTANT: Please make sure to include your country code in the cell phone number. i.e: +1 555 123-4321
     
  8. Fill in the Challenge Questions, and Answers. There are 3 questions to answer.
     
  9. Once you answer all the questions, you are now ready to go back to the main page and login to your account. Simply click ok, and you will be redirected to the application portal. 
    After clicking ok, you should receive an SMS and an email confirmation of your enrollment. This will help you verify that the information you entered is correctly working.
     

You are now ready to login to your account from the main portal.

    • Related Articles

    • How do I reset my password?

      If you forgot your password, or your password is expired, you have 2 options to reset your password: Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered. Answer the challenge questions that you previously ...

    • How to reset password for Mac and configure the Mac with new password

      STEP 1: Reset Password In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the Application Portal URL?) Click on "Manage My Account (Forgot/Reset Password, Unlock Account, First ...

    • Account keeps getting locked out

      Problem: Logging in to the portal, occasionally gives an invalid username or password, and/or locks out the account. Reason: There are a few reasons why an account gets locked out: The user has attempted multiple unsuccessful logins The user is using ...

    • I can login to my account, does that mean that my account is fully enrolled?

      DID YOU KNOW? With the new AppDashboard, you will receive direct feedback on the status of your account, and your account access will be much easier to manage. Get started, and Download the AppDashboard Am I enrolled? If you are able to connect to ...

    • Another user of your computer is currently using this connection. This user must disconnect before you can login.

      If you were logged in to your workstation with a previous user. you might receive a message stating that another user is already logged in. To resolve, simply click on the Remote Desktop in your task tray on the bottom right of your screen, and ...