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            Knowledgebase gotomyerp Application Help Sage 100

            Sage 100 appears to launch but cannot see the login window


            When launching Sage the user experiences some or all of the following (not all inclusive of symptoms)
            • The application appears to be launching, but Sage would not show up
            • Odd display of the Sage application


            If the user is using Sage on a computer which had 2 or more monitors, and the Sage application was last opened on a secondary monitor, which now no longer exists on a single-monitor system. The sage application remembers its position on the screen in the previous multi-monitor setup, placing the Sage application outside of the view of the primary monitor.


            To resolve this issue:
            • Close out of Sage
            • If you have the "Force Session Logoff" icon on your portal, run it.
            • Open your FileBridge drive:
              • Navigate to: User/<USERNAME>/Documents
              • Delete the folder named "Sage 100"
            • Re-launch Sage 100

            Please note that doing so, will reset any specific tasks or toolbar settings that you had personalized in Sage. you will have to re-customize those.

            Updated: 21 Feb 2019 06:16 AM
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