How to change a user account's enrollment information

How to change a user account's enrollment information

Summary

This article walks through the steps to re-enroll an account in an effort to change user's information, including: 
  1. Email Address
  2. Security Questions
  3. Phone Number

Requirements

To successfully go through this process one of the following must be true:
  1. The user must already be logged in to the AppDashboard and knows their existing gotomyerp password
    [OR]
  2. The user is not logged in to the AppDashboard and knows either:
    1. The answers to the Security Challenge Questions [OR]
    2. Have access to the registered phone number on the account to receive a PIN code
If neither of the above is true, please contact support@gotomyerp.com for further assistance with your account.

Process

If Not Currently Logged in to the AppDashboard

Please make sure that you meet the requirements (above) before proceeding with this step.
  1. If you are not currently logged in to the AppDashboard and you don't know your password, please Add your Company and at the password prompt, click on "Forgot Password" and follow the instructions to complete the password reset. (Video marker 0:00), then follow the instructions in the video to complete the re-enrollment. 
  2. If you are not currently logged in to the AppDashboard and you do know your password, please login then click on the "Manage Password" icon, type in your password, then click on "Enroll Again". (Video marker 0:40) 

If Currently Logged in to the AppDashboard

Please make sure that you meet the requirements (above) before proceeding with this step.
  1. If you are already logged in to the AppDashboard, and you do know your password, click on "Manage  Password" icon, type in your pasword, then click on "Enroll Again". (Video market 0:40)
During the re-enrollment process, you will get a chance to change your email, phone and security questions as required.