How to change a user account's enrollment information

Summary

This article walks through the steps to re-enroll an account in an effort to change user's information, including: 

1. Email Address
   
2. Security Questions
   
3. Phone Number
   

Requirements

To successfully go through this process one of the following must be true:

1. The user must already be logged in to the AppDashboard and knows their existing gotomyerp password
   [OR]
2. The user is not logged in to the AppDashboard and knows either:
   
1. The answers to the Security Challenge Questions [OR]
   
2. Have access to the registered phone number on the account to receive a PIN code
   

If neither of the above is true, please contact support@gotomyerp.com for further assistance with your account.

Process

If Not Currently Logged in to the AppDashboard

Please make sure that you meet the requirements (above) before proceeding with this step.

1. If you are not currently logged in to the AppDashboard and you don't know your password, please Add your Company and at the password prompt, click on "Forgot Password" and follow the instructions to complete the password reset. (Video marker 0:00), then follow the instructions in the video to complete the re-enrollment. 
2. If you are not currently logged in to the AppDashboard and you do know your password, please login then click on the "Manage Password" icon, type in your password, then click on "Enroll Again". (Video marker 0:40) 
   

If Currently Logged in to the AppDashboard

Please make sure that you meet the requirements (above) before proceeding with this step.

1. If you are already logged in to the AppDashboard, and you do know your password, click on "Manage  Password" icon, type in your pasword, then click on "Enroll Again". (Video market 0:40)
   

During the re-enrollment process, you will get a chance to change your email, phone and security questions as required.

• Related Articles

• How do I reset my password?

  If you forgot your password, or your password is expired, you have 2 options to reset your password: Send yourself a PIN code to your email, or SMS to your phone, if your cell phone is registered. Answer the challenge questions that you previously ...

• How to reset password for Mac and configure the Mac with new password

  Microsoft Remote Desktop (< v10.x) Windows App (>v11.x) Microsoft Remote Desktop (< v10.x) STEP 1: Reset Password In order to reset your password if you are using Mac, please open Safari and browse to the application portal (How to find the ...

• I can login to my account, does that mean that my account is fully enrolled?

  DID YOU KNOW? With the new AppDashboard, you will receive direct feedback on the status of your account, and your account access will be much easier to manage. Get started, and Download the AppDashboard Am I enrolled? If you are able to connect to ...

• How do I login to my account for the first time or after a password reset?

  Are you a Mac User? Please see this article for appropriate instructions. AppDashboard Method If you are logging in for the first time on the AppDashboard, launch the application, then enter: Your Company Name: (Must be spelled exactly as it is on ...

• Account keeps getting locked out

  Problem: Logging in to the portal, occasionally gives an invalid username or password, and/or locks out the account. Reason: There are a few reasons why an account gets locked out: The user has attempted multiple unsuccessful logins The user is using ...