Receiving notification about my password expiring

Receiving notification about my password expiring

Problem:
You receive emails stating that your password is expiring in X number of days.

Reason:
All user passwords expire every 180 days, and need to be changed. This is to ensure the security of your account.

Solution:
There are 2 scenarios to resolve this problem.
  1. You have opted to reset your password before it actually expired  ( Preferred Scenario )
    1. In this case, you go to your application portal login screen, then click on "Forgot Password/Reset Password"
    2. Click on "Change Password"
    3. Type in your username and your existing password
    4. Choose a new password, and confirm it
      Your new password cannot contain any part of your first name, last name, or username, and cannot be the same as a previously used password.
  2. You have allowed your password to expire.
    This scenario will require that your account has been enrolled in the Self Service Reset Password Management (SSRPM).
    If it has not been enrolled, at this point, you will need to submit a ticket for assistance with the reset.
    1. Go to your application login screen, then click on "Forgot Password/Reset Password"
    2. Click on "Forgot my Password"
    3. Type in your username
    4. Choose whether you'd like to answer your challenge questions, or have a PIN code sent to you by email or phone (if enrolled)
    5. Once authenticated, you can select a new password 
      As in the first scenario, your new password cannot contain any part of your first name, last name, or username, and cannot be the same as a previously used password
      See a more detailed article on using your challenge questions or a PIN code to reset your password. 
After resetting your password:
For Windows Users:
  • Please make sure to use your new password to authenticate to your FileBridge service.
  • Within FileBridge, open any PDF file:
    • You will be prompted to enter your password.
    • Type in your username in the format: HOSTED\<username> and your password
    • Click on "Remember my password"
    • View this article for more details
For Mac Users:
  • If you are a Mac user, please open your Microsoft Remote Desktop client, click on Remote Resources, and then type in your new password then click "Refresh"


  • For FileBridge, open the "Transmit" application

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