Frequently Asked Questions
Auto Logon User Information
What is Auto Logon user? An auto logon user is an account that automatically logs in every time the server restart. It can be configured to automatically run one or more applications. Do I need it? There are basically two types of applications that ...
I can login to my account, does that mean that my account is fully enrolled?
DID YOU KNOW? With the new AppDashboard, you will receive direct feedback on the status of your account, and your account access will be much easier to manage. Get started, and Download the AppDashboard Am I enrolled? If you are able to connect to ...
Trouble sending emails from QuickBooks
Description Not able to send emails from QuickBooks, it used to work in past. The user has not changed the password and none of the server settings has changed Why is this happening At times QuickBook needs the email settings to be refreshed. Remove ...
Emailing from QuickBooks, Sage, Misys and other Applications
General Guidelines gotomyerp has tight security around all incoming and outgoing traffic, and will require a request from all clients with pertinent information, to allow email traffic through the firewall. Please note that by default, ports 587 is ...
Hmmm...can’t reach this page
Problem When trying to open the PDF file from FILEBRIDGE you get an error "Hmmm...can’t reach this page" Reason? Because the default PDF Viewer windows 10 is Microsoft Edge. Why it can not open the files from FileBridge? Microsoft Edge has limitation ...
How to test connectivity for FileBridge using Telnet
Description Test FileBridge connectivity Why do this test? In order to connect to FileBridge drive, your Firewall and antivirus program shall allow communication to the FileBridge URL. When do you need to run this test? When one of the below is true: ...
Attaching files directly from FileBridge in Outlook 2016
Problem: When trying to attach a file located in File Bridge using Outlook 2016 from New Email -> Attachment File, a hyperlink to the file is created and is embedded as a link in the instead of the traditional attachment. Cause: This is caused ...
gotomyerp RemoteApp - testing your network bandwidth usage with some common scenarios
As we discussed in Estimate gotomyerp RemoteApp network bandwidth usage, the best way to figure out what the impact of RemoteApp to your network is to run some usage tests. Run these tests for a set time period and measure the bandwidth needed for ...
gotomyerp RemoteApp network bandwidth - general guidelines (if you can't test your own)
If you do not have the time or capability to run the network bandwidth tests for gotomyerp RemoteApp, here are some fairly generic guidelines that can help you estimate network bandwidth per user. If you have a mix of these scenarios, we don't ...
gotomyerp RemoteApp - How do network bandwidth and quality of experience work together?
When you are looking at the overall network bandwidth required for gotomyerp RemoteApp, keep in mind the following factors - these are all part of a dynamic system that impacts the overall user experience. Available network bandwidth and current ...
Estimate gotomyerp RemoteApp network bandwidth usage
gotomyerp RemoteApp uses the Remote Desktop Protocol (RDP) to communicate between applications running in the gotomyerp cloud and your users. This article provides some basic guidelines you can use to estimate that network usage and potentially ...
How do I copy and paste on a Mac?
When you are using a Mac to connect to gotomyerp, the keyboard mappings might be a little bit ambiguous, this article will show you how to successfully copy from your Mac, and paste into your hosted application, and vice versa. From Mac to Hosted ...
What are the requirements to connect to the gotomyerp service?
The basic requirements to connect to the gotomyerp service are very simple. However, in some situations, and when connected to a locked down corporate network, some adjustments might be required in order to allow successful connection to the various ...
Are there any other timeouts on logged on sessions?
Unless otherwise arranged, all remote sessions are subject to timeouts which are explained below: Disconnected Session Time Out: 15 Minutes What this means: When a user closes the last hosted application, the session goes into disconnected state, and ...